Jane Akpan

Personable and highly organized Business Management Information Systems student with extensive experience in professional client-facing environments, administrative operations, and vendor coordination. Known for maintaining a polished, welcoming presence while managing high volumes of competing tasks with accuracy and professionalism. Proficient in Microsoft Office Suite with a consistent track record of taking ownership of work and delivering results in fast-paced settings.

Event Specialist at Convene (2024-09 – Present)

• Coordinate end-to-end logistics for 10+ person events, tracking deliverables, timelines, and action items to ensure consistent execution across all stakeholders.
• Manage relationships with 5+ vendors per event, negotiating contracts and maintaining documentation to ensure process consistency and accountability.
• Support daily operations by tracking 30+ inquiries, identifying recurring issues, and generating ad hoc reports to assist management in decision-making.
• Process and reconcile $2,000+ in daily transactions, maintaining data accuracy and flagging discrepancies to ensure quality and compliance.
• Provide exceptional service to 100+ guests daily, resolving issues efficiently.

Front Desk Associate at W Hotel (The Wade Chicago) (2022-04 – 2024-08)

• Welcomed and assisted guests in a high-end professional environment, managing check-ins and check-outs while maintaining a warm, polished first impression for all visitors.
• Performed administrative duties across front desk operations, maintaining organized records, routing inquiries to appropriate departments, and ensuring seamless day-to-day office function.
• Handled and processed payments and checks accurately using POS systems, maintaining financial accountability and ensuring all transactions were properly recorded.
• Took full ownership of guest concerns, resolving complaints efficiently and proactively to maintain a professional and welcoming reception area at all times.
• Maintained cleanliness and organization of the reception area, upholding a neat and professional standard consistent with the expectations of a luxury hospitality environment.

Patient Transport Driver at IMAC Health (2021 – 2023)

• Transported 4+ patients daily to and from medical appointments across Chicago and surrounding suburbs, ensuring safe, reliable, and on-time service.
• Maintained a compassionate and professional demeanor when assisting patients with medical needs, coordinating pickup and drop-off logistics with care coordinators.
• Managed daily route planning, scheduling, and trip documentation independently, demonstrating strong organizational skills and reliability in a solo work environment.

Guest Service Associate at Buona (2020-07 – 2024-07)

• Delivered excellent customer service in a fast-paced environment.
• Assisted 100+ customers a day with orders and provided recommendations.
• Handled transactions efficiently and accurately.

Bachelor of Arts in Business Management Information Systems – Governors State University (2026-05)

Associate of Arts in Business Administration and Management – Prairie State College (2024-05)