Executive Director - Encore
(2025-01)
- Develop and manage the organization's budget
- Processed payroll and benefits
- Responsible for the hiring, disciplining and termination of employees
- Present financial reports to the board
- Oversee daily operations and maintain all corporate records
- Lead, coach, develop and retain Encore's senior management team and participate in overall staff development
- Establish and maintain appropriate personnel policies and procedures
- Recruit, employ and evaluate personnel and provide guidance to assure consistency of operations with established personnel policies and procedures
- Provide oversight of operations, programs, services, training and facility use
- Overseeing the maintaining of vendorization with the Regional Centers, including delegating billing procedures
- Maintain liability insurances and relationship with broker
- Expand local revenue generating and fundraising activities to support existing program operations and any planned expansion
- Lead and oversee the donor research, one-on-one fundraising and major donor solicitation and cultivation follow-up and communication with donors, maintaining and updating donor information
- Led Human resource responsibilities, including hiring, firing in service planning, maintenance of payroll, paid time off, medical/dental/vision insurance and relationship with broker
- Work with the Board and staff to assess organizational needs and secure resources that meet those needs
- Assist in Board development, make recommendations for potential board members
Regional Manager - Frank D. Lanterman Regional Center
(2022-01 - 2025-01)
- Provides leadership, and management to a team of service coordinators
- Monitors all incident reports to ensure all patterns of incidents are addressed
- Ensures that the Service Coordinators are multi-concept trained
- Acts as a resource for the Service Coordinators and provides guidance concerning their cases
- Participates in planning meetings to address needs of the clients
- Completes funding to ensure that the fiscal needs of services are met
- Approves Individualized Personalized Plans (IPP's), Annual Reviews and Quarterlies
- Conducts weekly staff meetings to ensure that staff are kept abreast of various polices and procedures being implemented on the unit
- Participates in weekly debriefings with the Associate Director to ensure that policies and procedures are correctly followed
- Ensures CDER's and SIR's are completed and routed to the proper parties
- Acts as a mentor and a coach for the Service Coordinators
- Approves time off for the staff
- Completes performance reviews for the Service Coordinators
- Conducts meetings with families to complete Core Staffing Letters to provide to the courts
- Assist clients in determining payments for rental subsidies
Qualified Intellectual Disabilities Professional - Bright Springs Health Services
(2019-01 - 2022-01)
- Hires, supervises, and evaluates the work of subordinate staff
- Ensure the consumers and guardian's participation in development of service plans
- Coordinates development of clients Individualized Personal Plans and notifies appropriate parties
- Monitors to ensure all service sites deliver services in accordance with their contractual obligations
- Monitors all incident reports to ensure all patterns of incidents are addressed
- Ensures that staff are trained on various in-services to better serve the clients
- Maintains fiscal spending within limits of approved budget
- Acts as an advocate for the clients
- Ensures that staff are multi-concept trained and developed training materials
- Ensures quality assurance and compliance in regards to the files in the care home
Customer Service Representative - HELPMATES PLACEMENT AGENCY
(2019-01 - 2019-12)
- Initiated contact with doctor's offices to verify providers address and phone numbers for audits
- Faxed request to various doctor's offices to obtain medical records of clients
- Updated addresses into the system and conducted research to locate doctors
Service Coordinator - VALLEY MOUNTAIN REGIONAL CENTER
(2013-01 - 2018-12)
- Conducted quarterly and annual visits to ensure the consumers are safe and healthy
- Obtained reviews and evaluated medical and mental health records and other pertinent medical information
- Conducted interviews and field visits of proposed and existing conservatee's and their family members
- Prepared detailed court reports, regarding whether or not the conservatorship should be recommended
- Provided information on the nature of conservatorship proceedings to families, the public and attorneys
- Researched and conducted appropriate family- based client community services for housing, counseling, employment etc
- Maintained current and completed client reporting records
- Provided services (payee, day program, transportation, psychiatric services) for the elderly and developmentally disabled
- Disbursed monies as needed for client's daily needs and assisted with their budgeting needs
- Completed Individualized Personal Plans (IPP's) and quarterly reports detailing consumers progress
- Conducted Interdisciplinary Meetings to address consumers challenging behaviors
Independent Contractor Human Resource Consultant - MISSION COMMUNITY HOSPITAL - Panorama City, CA
(2012-01 - 2012-12)
- Investigated and resolved workplace issues
- Monitored Family and Medical Leave Act Compliance
- Assisted with employee enrollment in various benefit plans
- Processed Workers Compensation claims for employees
- Met with employees to discuss grievances, complaints and problems to aid in a resolution
Supplemental Educational Tutoring (SES) - ROCKET LEARNING, LEARN IT SYSTEMS - Phoenix, Arizona
(2010-01 - 2011-12)
- Conducted tutoring based on students learning plans and set goals
- Prepared regular attendance records and ensured that they were signed by the child and parent
- Prepared student progress reports
Legal Case Processing, Records, Traffic, Imaging, Supervisor - ORANGE COUNTY SUPERIOR COURT - Orange, California
(2008-01 - 2010-12)
- Ensured that assigned support staff adhered to unit and court timelines, procedures deadlines and statutory processes
- Coordinated records, responding to complex, confidential, and sensitive information
- Maintained Banner for record retrieval, and supervising staff
- Develops and implements departmental goals, objectives, policies, and priorities as it relates to the records management department
- Worked with subordinate personnel to initiate, compose and issue standardized desk guides and forms for juvenile department
- Responsible for the hiring, disciplining, terminating and work performance evaluations of the subordinate staff
- Responsible for receiving and performing a diverse range of tasks associated with processing court documents
- Planned, organized, directed and evaluated the performance of direct reports
- Establishes and supervises the maintenance of confidential office records, recordkeeping and filing systems; develops and implements procedures to expedite the flow of work through the office
- Participates in developing and implementing of the assigned goals and case management
Group Counselor - RIVERSIDE JUVENILE HALL - Riverside, California
(2006-01 - 2008-12)
- Assisted in directing and supervising the recreational activities as well as the day-to-day routine hygiene practices of youth within an assigned area
- Performed ongoing visual check of youth and facilities to note any deficiencies in security
- Coordinated counseling groups in order to respond to the daily psychological needs of dependent, abused, emotionally disturbed, aggressive or neglected minors
- Documented as required, the behavior and progress specific to each juvenile
Founder & CEO - ANDREWS MEDIATION SERVICES - Tustin, California
(2005-01 - 2006-12)
- Maintained impartiality as mediator and established ground rules at the beginning of each mediation session
- Assisted parties in creating and testing the feasibility of a possible solution that could be agreed upon and supported by all
- Accurately recorded the mutually decided upon agreement in writing and distributed it to the participants concluding each session
Receptionist - LEIGH & ASSOCIATES - Various Locations, California
(2003-01 - 2006-12)
- Screened and transferred calls on a busy multi-lined phone system
- Furnished administrative and clerical support to multiple attorneys by faxing, filing, sorting mail, and taking desired dictation
- Researched legal facts from existing files and drafted a summation based on good law practices
- Drafted routine letters to clients
Assistant Director - LAPORTE JUVENILE SERVICES CENTER - LaPorte, Indiana
(1997-01 - 2000-12)
- Worked with executive management and judicial officers to develop and implement goals
- Trained, conducted performance reviews, and evaluated supervisors and staff
- Responsible for hiring and termination of staff in order to serve center's needs
- Responsible for budgetary needs
Criminal Justice and Science of Success Instructor - COMMONWEALTH BUSINESS COLLEGE - Michigan City, Indiana
(1997-01 - 1999-12)
- Taught material from approved curriculum and developed daily lesson plans to include instructional aids
- Participated in school retention initiatives by providing regular, accurate, and timely feedback to students and the school concerning academics, behavior, attendance, etc
- Acted as career consultant for students by assessing and recording employment training needs, counseling, and progression of learning programs
Administrative Assistant- Child Support Division - LAPORTE COUNTY PROSECUTOR'S OFFICE - Michigan City, Indiana
(1996-01 - 1996-12)
- Developed Motions to Intervene Foreign Judgments, and Notices of Intent
- Exhausted extensive search to find missing parent's whereabouts in order for them to be held financially responsible for their child
- Calculated arrears to determine support owed to non-custodial parents, and later followed-up to ensure that it was being paid on time and as ordered to clerk's office
Child Support IV-D, Record Lead - LAKE COUNTY PROSECUTOR'S OFFICE - Crown Point, Indiana
(1993-01 - 1996-12)
- Understand interpret and apply rules and regulations of federal and state laws
- Performed legal research of relevant statutes and precedents related to pending litigation for attorneys before court
- Plans, directs, reviews and supervises the operational activities and work of records management
- Attends City Council, and petition for various requests pertaining to the office
- Marked, stored, and retrieved exhibits and all pertinent information to related upcoming trials
- Compiled pre-sentence investigations for attorney accessibility
- Managed and maintain court records, for criminal and civil divisions and stored records
- Submits monthly status reports for the department in a timely manner
