Janell Roediger

I bring over 25 years of logistics and call center experience, sorting 2,546 packages/hour with 97% accuracy at Amazon’s Sort Center and stowing 300+ items/hour at Last Mile, alongside managing 80+ calls/day with 100% quality at Interactive Resources and high-volume collections at CitiBank. From Jacksonville, I offer Excel data entry from Parallon, client support at City Electric Supply, and problem-solving from GMAC/Ally. I’m a reliable, adaptable pro with a knack for organization and detail, ready to land a role that fits my diverse background.

Professional Summary

Dedicated professional with over 25 years of customer service experience, including extensive administrative and clerical skills across multiple industries. Proficient in client communication, assignment documentation, and system management, with a proven track record of accuracy and problem-solving in high-volume environments—ideal for supporting Crawford & Company’s hybrid customer service and assignment needs.

Skills Relevant to Customer Service Rep I

Customer Service: Over 25 years handling inbound/outbound calls, resolving inquiries, negotiating payments

Clerical: Data entry (Excel, Word), file documentation, status tracking, report generation

Communication: Clear verbal/written skills, phone-based client/contractor coordination

Organizational: Managed schedules, tracked assignments, maintained workspace efficiency

Time Management: Met quotas in fast-paced roles, balanced multiple tasks

Attention to Detail: Achieved 97% accuracy in high-volume sorting, precise record-keeping

Problem-Solving: Troubleshot shipment delays, resolved claim discrepancies

Tech Proficiency: Microsoft Excel (logs, sheets), Word (docs), Google Docs, scanners, POS

Interpersonal: Built rapport with clients, collaborated with teams

Reliability: Consistent attendance, worked overtime under pressure

Adaptability: Learned systems quickly (e.g., collections, banking software)

High-Volume Task Execution: Processed 2,546 packages/hour, managed 80+ calls/day

Logistics Support: Dispatched drivers, tracked inventory, staged deliveries

Professional Experience (Last 7 Years: March 2018–March 2025)

City Electric Supply – Front Desk/Inside Sales/Warehouse

Jacksonville, FL | July 2023 – March 2025

Provided customer service via phone and trade counter, processing orders and inquiries.

Documented order details and inventory updates using Microsoft Excel and Word.

Contacted clients to resolve issues, ensuring timely order progression.

Operated forklifts to manage stock and assist with deliveries.

Amazon – Last Mile Delivery Station

Jacksonville, FL | October 2021 – December 2022

Dispatched drivers for 20+ daily routes, tracked wave times in Excel, contacted drivers for status updates.

Stowed 300+ items/hour, unloaded 800–1,500 packages/hour, logged statuses with scanners.

Resolved loading delays, supporting assignment completion during 10–12-hour night shifts.

Amazon – Sort Center

Jacksonville, FL | September 2018 – May 2020

Sorted and scanned 2,546 packages/hour with 97% accuracy, documented statuses in systems.

Handled package flow between trucks, ensuring accurate records for delivery progression.

Worked 10–12-hour shifts, maintaining focus in a high-pressure environment.

Interactive Resources LLC – Inbound Client Services Web Support (EverBank/TIAA)

Jacksonville, FL | April 2018 – June 2018

Managed 80+ inbound calls/day with 100% quality, assisting clients with merger-related inquiries.

Documented updates in banking systems, resolved online access issues via phone support.

Maintained client files and reported statuses for process tracking.

ERC – Collection Agent

Orange Park, FL | July 2017 – March 2018 (Ended within 7 years)

Conducted outbound calls for AT&T collections, documented payment statuses in systems.

Worked 40-hour weeks with overtime, resolving account issues and client inquiries.

Total Customer Service Experience

Over 25 Years: Began in 1997 at Mary’s Pizza Shack (waitress/cashier) through March 2025 at City Electric Supply, spanning retail, call centers, logistics, and collections roles with consistent client interaction.

High School Diploma

Dixon High School, Dixon, CA | 1997

Extras: Swim Team, Wrestling, Softball, Wood Shop, Welding, Photography