Store Manager at Suncoast Humane Society Thrift Store (2024-09 – Present)
- Oversee daily operations of nonprofit thrift store benefiting animal welfare programs
- Lead, coach, and schedule team of staff and volunteers to meet sales goals and provide excellent service
- Manage inventory, donations intake, pricing, and merchandising for optimal flow and customer appeal
- Coordinate community engagement initiatives and fundraising promotions
- Ensure compliance with financial, safety, and organizational policies
Assistant Manager at Skechers (2022-11 – 2023-05)
- Supervised retail team to meet sales targets, support customers, and maintain operational standards
- Provided training, coaching, and recognition to motivate staff performance
- Managed opening/closing duties, cash handling, and safe counts as keyholder
- Conducted visual merchandising, product placement, and weekly store walkthroughs
- Resolved customer concerns and ensured an elevated in-store experience
Front Desk Supervisor / Acting General Manager (Weekends) at Punta Gorda Waterfront Hotel & Suites (2020-08 – 2022-04)
- Welcome and assist guests, manage bookings, and ensure smooth front desk operations
- Coordinate room readiness and resolve guest issues in collaboration with housekeeping and maintenance
- Perform night audits and settle end-of-day financials
- Step in as acting GM on weekends, managing staff and overseeing guest experience
Front of House Lead Hostess / Server at Scotty's Brewhouse (2016-06 – 2017-02)
- Managed front-of-house flow, coordinated seating, and supported a high-volume dining environment
- Delivered prompt and engaging service while handling food orders, phone inquiries, and takeout
- Promoted menu specials and ensured guest satisfaction throughout service
- Trained new hosts and ensured cleanliness and readiness of dining areas
- Followed health and safety standards while supporting both the host stand and waitstaff
Sales Representative at Aéropostale (2015-10 – 2017-06)
- Delivered friendly and knowledgeable customer service in a fast-paced retail environment
- Assisted with cash register operations, product recommendations, and inventory support
- Promoted store promotions and drove sales through upselling and customer engagement
