Janelle Moore

Highly organized, reliable, and detail-oriented Executive Assistant with over 8 years of cross-functional experience optimizing administrative operations, managing complex schedules, and supporting high-profile leadership within higher education and remote environments. Proven track record managing complex calendar architectures, coordinating multi-destination event logistics, and serving as a trustworthy gatekeeper for sensitive and confidential organizational communication. Expert problem-solver adept at executing Standard Operating Procedures (SOPs), managing databases, maintaining accurate records, and providing seamless remote administrative support with minimal oversight.

Executive Personal & Operations Assistant at Duckbill (2023-10 – Present)

• Govern a dedicated book of high-profile executive clients and corporate leaders, providing elite, high-touch remote administrative support and architecting complex, fluid multi-zone calendar structures
• Command and resolve high-urgency escalated cases, deploying rapid-triage problem solving to systematically troubleshoot unplaybooked scheduling, billing breakdowns, and systemic operational bottlenecks with minimal oversight
• Manage sensitive and confidential communication pipelines, executing meticulous email maintenance, managing digital calendar invitations, and sustaining a 96% customer satisfaction tier
• Engineer structured training playbooks and precise written instructions to cross-train assistants on advanced escalation mechanics, tech stack optimization (Google Suite & Zendesk), and client data logs
• Audit high-value corporate accounts and record registries, executing database research and ledger updates to maintain absolute data integrity and prepare clean administrative reports

Executive Assistant (Contract) at LB Foster (2023-09 – 2024-04)

• Provided high-level administrative support as the central gatekeeper and primary liaison for executive directors, committee chairs, and statewide officials on major initiatives
• Managed general meeting logs, prioritized incoming email correspondence, and systematically organized files and accounts across One Note, Outlook, and SAP

Student Success Counselor & Coordinator at Drexel University (2020-11 – 2021-07)

• Delivered front-line inquiry resolution and lifecycle student support for a fast-paced, high-volume contact program
• Utilized creative problem-solving skills to independently address student complaints and trace documentation gaps

Office Administration & Travel Coordinator at Chatham University Admissions (2016-08 – 2020-05)

• Optimized individual professional staff and office calendars, committee matrices, and event schedules for leadership and cross-functional teams within a higher education setting
• Governed event logistics, registration protocols, and resource allocation to guarantee seamless alignment for organizational meetings and admissions events
• Standardized secure file-sharing structures and coordinated information distribution, ensuring all participants received timely meeting agendas, event planning materials, recruiting updates, etc.

Dual BA in Communications & Media Arts; Minor in Business Administration – Chatham University (2020-04)

Specialized Business Sustainability studies – Chatham University (2019-05 – 2019-05)

Immersive Spanish Language studies, Photography studies, and comprehensive Cultural Studies – Veritas Universidad (2018-05 – 2018-08)