Janelle Williams

Dedicated Customer Service Representative with 10+ years of experience in high-volume environments, a combination of high-stakes safety management, technical vehicle proficiency, and advanced passenger engagement and consistently maintaining a 98% satisfaction rating.

Transit Driver - Monterey Salinas Transit

(2011-01 - 2023-12)

• Expertly navigating complex urban and intercity routes while adhering to strict time schedules.
• Conducting rigorous pre-trip and post-trip vehicle inspections (DVIRs) to ensure air brakes, tires, and lights meet DOT standards.
• Assisting elderly and disabled passengers with boarding, securing mobility devices (e.g., wheelchairs, scooters), and providing route information.
• Handling passenger disruptions, emergencies, and medical incidents with calm and professional de-escalation.
• Proficiency in using GPS navigation, mobile dispatch apps for real-time route updates, and electronic ticketing machines.

Shuttle Driver - Community Hospital

(2023-01 - 2024-12)

• Operating shuttle buses or vans along predetermined routes while strictly adhering to all local, state, and federal traffic laws.
• Maintaining knowledge of and ensuring the vehicle obeys all DOT regulations, including passenger capacity limits.
• Helping passengers, including those with special needs or disabilities, with boarding and disembarking safely.
• Greeting passengers professionally, answering inquiries about routes or local points of interest, and collecting fares or vouchers.
• Maintaining accurate daily logs of mileage, fuel consumption, passenger counts, and trip details.
• Promptly preparing and submitting detailed reports for any accidents, vehicle malfunctions, or passenger incidents.

Front Key Carriers / Bookkeeper - Luckys Supermarkets

(2024-01 - 2026-12)

• Opening & Closing: Responsible for unlocking the facility to prepare for daily operations and securing it at night, which includes arming and disarming security alarm systems.
• Asset Security: Managing store keys and access codes to ensure the safety of valuable inventory, equipment, and cash.
• Cash Management: Handling daily financial tasks such as counting registers (tills), reconciling daily sales, preparing bank deposits, and managing petty cash.
• Hard Skills: Proficiency in modern POS platforms (e.g., Shopify POS, Square), basic math, and loss prevention techniques.
• Soft Skills: Patience, conflict resolution, multitasking in fast-paced environments, and strong verbal communication.

Nursing - Monterey-Peninsula College (2022-01 - 2022-12)

Nursing - Hartnell College (2024-01 - 2024-12)