Janelle Wilson

Experienced and dependable Medical Receptionist/Medical Assistant with 10+ years of combined healthcare, medical office, insurance, and customer service experience. Skilled in patient registration, insurance verification, appointment and procedure scheduling, medical records, patient intake, vital signs, EMR/EHR systems, medical terminology, coding, and customer service. Experienced working with Medicare, Medicaid, commercial insurance, DME, prior authorizations, and healthcare documentation.

Proficient with Medent, Epic, HealtheLink, Kaleida EMR, HealthyNet, ePACES, and Noridian. Known for strong organization, attention to detail, professionalism, and compassionate patient service.

Medical Receptionist / Medical Assistant at Gastroenterology Associates (2018-12 – Present)

Provide front-office and clinical support in a busy gastroenterology practice.

• Check patients in and out, collect co-pays, and verify insurance coverage.
• Schedule office visits and medical procedures at the appropriate facilities.
• Request and obtain medical records from current and previous healthcare providers.
• Maintain accurate patient information and update medical histories.
• Room patients and obtain vital signs prior to provider visits.
• Utilize multiple EMR and healthcare information systems, including Medent, HealtheLink, Epic, and Kaleida EMR.
• Assist with maintaining accurate and timely patient documentation.
• Provide professional and compassionate customer service to patients and families.

Lead Intake Specialist at Liberty Home Care (2018-06 – 2018-10)

• Verified insurance coverage for durable medical equipment (DME) orders.
• Worked with Medicare, Medicaid, and commercial insurance plans.
• Processed healthcare information using HCPCS and ICD-10 codes.
• Utilized HealthyNet, ePACES, and Noridian systems.
• Distributed and managed electronic faxes for the entire office.
• Assisted with intake and processing of DME orders while ensuring required insurance information was complete.

Medical Records Clerk at Liberty Home Care (2017-05 – 2018-06)

• Maintained and tracked medical orders and medication profiles requiring physician signatures and return.
• Requested prior authorizations from Managed Long-Term Care (MLTC) programs for PCA and RN services.
• Organized and filed timesheets, medical orders, authorization requests, and new patient documentation.
• Created new patient files and verified that required paperwork was complete and properly documented.
• Maintained organized and accurate medical records in accordance with office procedures.

Customer Service Representative at Liberty Home Care (2015-03 – 2017-05)

• Managed and operated the retail store while providing professional customer service.
• Processed customer payments and entered medical equipment and supply orders.
• Ordered inventory and maintained pricing tables.
• Participated in annual inventory counts and maintained accurate inventory records.
• Balanced cash drawer and completed nightly deposits.
• Worked directly with Respiratory Therapists to assist with CPAP setups and resupply programs.
• Assisted customers with medical equipment and supplies while maintaining a professional and service-oriented environment.

Homeowners Service Insurance Agent at GEICO Insurance Agency (2011-05 – 2014-10)

• Successfully completed and passed the New York State Insurance Licensing Examination.
• Directed incoming customer calls to the appropriate department.
• Assisted customers with billing questions, payments, and account inquiries.
• Assisted homeowners with insurance policies and coverage questions.
• Explained policy information and provided professional customer service.
• Handled customer inquiries while maintaining accuracy and professionalism.