Experienced administrative and front desk professional with over 25 years of experience providing high-level customer service and support in healthcare and corporate environments.
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Experienced administrative and front desk professional with over 25 years of experience providing high-level customer service and support in healthcare and corporate environments. Skilled in staff coordination, vendor interaction, inventory management, and executive support. Adept at managing confidential information and supporting interdepartmental collaboration.
Clinical Data Abstracter at UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER (2019-01 – 2022-12)
Entered and managed confidential patient data while maintaining HIPAA compliance and supporting interdepartmental data needs.
Tumor Registry Representative at UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER (2015-06 – 2019-01)
Delivered patient services, managed follow-up information, and coordinated confidential records across departments.
Patient Services Coordinator – Emergency Center at UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER (2012-07 – 2015-05)
Managed emergency center front desk operations and patient flow in a fast-paced healthcare environment.
Insurance Representative I at PATIENT ACCOUNT SERVICES, LLP (2009-10 – 2012-07)
Managed insurance accounts and provided patient support regarding billing inquiries.
Client Service Manager – Trust Financial Management at JPMORGAN CHASE, N.A. (2002 – 2007)
Provided administrative support and managed client account-related services through multiple communication channels.
Diploma in Medical Insurance Billing and Coding – Everest Institute (2009-10)
High School Diploma – Stephen F. Austin High School (1973-05)
