Janet Gary
Experienced administrative and front desk professional with over 25 years of experience providing high-level customer service and support in healthcare and corporate environments.
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About
Experienced administrative and front desk professional with over 25 years of experience providing high-level customer service and support in healthcare and corporate environments. Skilled in staff coordination, vendor interaction, inventory management, and executive support. Adept at managing confidential information and supporting interdepartmental collaboration.
Experience
Clinical Data Abstracter at UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER (2019-01 – 2022-12)
Entered and managed confidential patient data while maintaining HIPAA compliance and supporting interdepartmental data needs.
- Entered and managed confidential patient data, adhering to HIPAA compliance.
- Supported interdepartmental data needs and conducted quality reviews.
- Provided administrative and technical assistance to healthcare and research teams.
Tumor Registry Representative at UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER (2015-06 – 2019-01)
Delivered patient services, managed follow-up information, and coordinated confidential records across departments.
- Delivered high-quality service to patients and families while gathering follow-up information.
- Updated records in EPIC and ensured data accuracy.
- Handled confidential records and coordinated information with various departments.
Patient Services Coordinator – Emergency Center at UNIVERSITY OF TEXAS MD ANDERSON CANCER CENTER (2012-07 – 2015-05)
Managed emergency center front desk operations and patient flow in a fast-paced healthcare environment.
- Managed front desk operations, greeted and registered patients, and supported flow in a fast-paced setting.
- Scheduled tests and appointments, coordinated with healthcare staff.
- Assisted patients with registration, payments, and ensured comfort during long wait times.
- Maintained office supply needs and supported event logistics.
Insurance Representative I at PATIENT ACCOUNT SERVICES, LLP (2009-10 – 2012-07)
Managed insurance accounts and provided patient support regarding billing inquiries.
- Followed up on insurance accounts and provided patient support regarding billing.
- Demonstrated professionalism in all interactions with clients and insurance representatives.
Client Service Manager – Trust Financial Management at JPMORGAN CHASE, N.A. (2002 – 2007)
Provided administrative support and managed client account-related services through multiple communication channels.
- Provided administrative support and handled account-related correspondence.
- Interfaced with clients in-person and via phone/email to resolve account issues.
Education
Diploma in Medical Insurance Billing and Coding – Everest Institute (2009-10)
High School Diploma – Stephen F. Austin High School (1973-05)
