Solutions Specialist/ Key holder at Verizon Wireless (2007-07 – Present)
Assisted customers through retail sales of wireless solutions and accessories, account changes and services management.
- Assisted customers through retail sales of wireless solutions and accessories
- Assisted customers with questions and changes on their accounts and services
- Maintained and exceeded sales quotas through customer centered, progressive sales and service
- Developed skills through ongoing training and information research
- Maintained daily paperwork and cash drawer balances
- Established and maintained business accounts
- Assisted with inventory receiving, tracking and transfers
Customer Care Representative at AT&T Wireless (2006-08 – 2007-07)
Answered inbound calls in customer service department, assisted with account changes and technical troubleshooting.
- Answered inbound calls in a fast paced customer service department
- Assisted customers with questions and concerns about their equipment, bill or changes to their account in a timely and efficient manner
- Assisted with technical problems with wireless phones through inbound troubleshooting over the phone
- Notated any changes made to the account or any question that the customers may have had and the solutions
Assistant Librarian at Hockley County Memorial Library (2005-03 – 2006-06)
Cataloged materials, ran reports, planned summer programs, and maintained library operations.
- Cataloged materials for patron distribution
- Ran required reports
- Planned and implemented summer reading program
- Maintained daily money balances
- Assisted patrons with materials and the search thereof
- Requested and tracked interlibrary loans
- Maintain required CEU's
- Answered telephone calls
- Shelved material
- Maintained computer lab
Senior Business Assistant at Center for Campus Life (2004-06 – 2005-03)
Provided administrative and clerical support to Associate Directors, managed budgets and office operations.
- Assisted the Associate Directors of the Center for Campus Life administratively and clerically
- Maintained and monitored budgeted accounts
- Coordinated office machine contracts and repairs
- Tracked office inventory
- Maintained office information and databases
- Coordinated office correspondence
- Supervised student assistants
- Assisted in greeting visitors
- Taking incoming calls
- General customer service
Family Support Lead Coordinator at SHAPES Head Start (2003-07 – 2004-03)
Supervised staff, managed data entry, monitored team progress across multiple sites.
- Supervised seventeen staff members
- Completed data entry of staff and family information
- Monitored progress and needs of team consisting of four sites
- Implemented training and resource utilization
- Communicated with specialist teams on component requirements
- Scheduled staff
- Monitored time sheets
- Provided services to low income families
Family Support Worker at Head Start program (2003-01 – 2003-07)
Provided health, dental, and family resources to low income families.
- Provided health, dental, and family resources to low income families within the Head Start program
- Monitored family case load of fifty families within two counties
- Maintained client confidentiality
- Attended available training
- Assisted within other component areas when needed
Administrative assistant at Convergys Corporation (1999-05 – 2001-01)
Provided administrative support to multiple managers, managed data entry, supply ordering, and payroll.
- Completed data entry
- Assisted three operations managers and nine production managers
- Ordered and inventoried supplies
- Coordinated travel arrangements
- Distributed payroll
- Prepared mail for distribution and out going mail
- Organized billing list for proper client relations and billing
- Organized task involving financial data and employee information
- Involved with the creation and implementation of customer appreciation and contest
Customer Service Representative at Convergys Corporation (1998-08 – 2001-01)
Answered inbound calls for wireless customers and performed data entry.
- Answered inbound calls for wireless customers
- Performed data entry for each call to ensure accurate and timely information for the client
Customer service representative at Convergys Corporation (1998-08 – 1999-05)
Answered inbound calls for wireless customers and performed data entry.
- Answered inbound calls for wireless customers
- Performed data entry for each call to ensure accurate and timely information for the client
Therapist technician III at Amarillo State Center (1995-04 – 1998-06)
Provided care for mental health and mental retardation clients, implemented behavior therapy.
- Provided a safe home environment for mental health and mental retardation clients
- Implemented and tracked behavior therapy
- Taught home living skills
- Supervised medication
- Completed data entry of client records, schedules, and required paperwork
