Practice Manager of Operations - Heartland Dental - San Antonio, Texas
(2022-06)
- Supervised and provided guidance to staff members, motivating them to perform their best.
- Oversaw financial operations such as budgeting, billing, and collections.
- Monitored patient satisfaction and established quality assurance initiatives to ensure positive patient outcomes.
- Followed appropriate process to request service from support departments.
- Identified opportunities and took action to build strategic relationships between units, achieving business goals.
- Evaluated staff performance, providing feedback and taking corrective action when necessary.
- Reported monthly productivity results to providers and staff.
- Utilized data to analyze performance and identify areas for improvement.
- Implemented department strategies to achieve financial targets and staffing needs.
- Assisted staff in achieving goals and objectives via training and appropriate resources.
- Performed environmental safety checks and documentation, reporting and monitoring deficiencies through resolution.
- Provided financial analysis to facilitate planning and cash flow management.
- Met or exceeded threshold goal for department and system metrics through employee engagement.
- Attended seminars to provide feedback to senior management.
- Conducted recruitment, hiring, and training of personnel.
- Established work schedules and assignments for staff, accorded to workload, space, and equipment availability.
- Managed change in integrated health care delivery systems, such as work restructuring, technological innovations, and shifts in focus of care.
- Inspected facilities and recommended building and equipment modifications for emergency readiness and compliance to access, safety and sanitation regulations.
Store Manager - Casper - San Antonio, Texas
(2021-04 - 2022-06)
- Solved problems and resolved conflicts for team members and customers.
- Oversaw day-to-day store operations to foster efficient and profitable operations.
