Compliance Coordinator at Privatus Care Solutions (2024-10 – 2026-01)
- Created reports summarizing findings from internal audits, assessments, and evaluations of employee.
- Advised employees of best practices related to meeting compliance requirements.
- Prepared training material and online in service topics for expired New York State and company.
- Assisted in the development of weekly spreadsheets related to compliance policies and procedures.
Customer Service Agent I at Quest Diagnostics (2022-02 – 2023-01)
- Conducted thorough interviews with life insurance applicants, gathering detailed medical and financial histories.
- Utilized Amazon C4 Call Management System to efficiently manage and document call attempts and results.
- Responded promptly to client needs, ensuring compliance with all policies and procedures.
Contact Tracer at New York State Department of Health (2020-11 – 2021-06)
- Contacted individuals potentially exposed to COVID-19, ensuring confidentiality and compliance HIPAA training.
- Trained on government CommCare system and MS Office for data management and reporting.
- Participated in extensive training and mentorship to enhance tracing effectiveness.
Medical Front Desk at Long Island Temps (2016-02 – 2018-04)
- Scheduled appointments and managed patient collection accounts with accuracy.
- Handled patient check-ins and co-pay collections, ensuring smooth front desk operations.
- Answered phone inquiries, providing excellent customer service to patients.
Medical Records Clerk at Winthrop University Hospital (2006-12 – 2011-06)
- Validated patient demographics and managed medical records in compliance with HIPAA.
- Screened insurance coverage and assisted patients with appointments.
- Documented activities in IDX system, ensuring accurate patient records.
