Janice Bushnell

My superpower is understanding people — I'm able to quickly assess personalities and situations, then adapt my customer service and leadership approach to connect effectively, build trust, and deliver the best possible results. That same ability is what lets me build a lasting team of professionals: I know how to bring out the strengths in the people I hire and keep them invested for the long run. I thrive in customer-focused environments.

Building relationships and delivering outstanding service is what energizes me.

Customer Service Representative at United Ground Express (2025-07 – Present)

• Provide customer service and operations of the front ticket/bag drop counter, boarding gate and baggage services office for United Airlines and Alaska Airlines
• Extensive training in multiple computer applications that support the various roles

Recreation Center Operations Manager at Teton County/Jackson Parks and Recreation (2024-09 – 2025-07)

• Selected, trained, managed, evaluated and supported Supervisors and Coordinators for the following teams: Maintenance, Customer Service, Climbing Gym, Aquatics Center, Fitness and Wellness, Daycare
• Completed budget preparation, monitoring and analysis
• Oversaw marketing/promotions for all events and facilities; liaison to user groups, organizations, clubs and other departments; scheduling, calendaring and coordinating all activities and use agreements
• Responded to membership inquiries and concerns and to various questions from the public at large

Office and Human Resource Manager at Jackson Hole Contracting (2019-07 – 2024-09)

• Maintained full bookkeeping responsibilities for general contractor employing 14-18 people with 4-6 active projects. Accounts Payable, Accounts Receivable (preparation of very detailed invoices), Payroll and Payroll Taxes
• Human Resources: On-boarding of new employees, provide information for benefits and assist with any insurance claims, track paid time-off
• Work closely with Project Managers to monitor budget expenditures and assist clients in understanding the invoices and financial statements
• Resolve billing discrepancies with subcontractors and vendors

Spa & Wellness Manager at Amangani (2015-06 – 2019-07)

• Interviewed, hired, managed and mentored staff and contractors for operation of the spa
• Tracked budget expenditures and income; managed repairs and improvements required in the facility
• Trained, evaluated and supported staff and independent contractors

Bachelor of Arts Degree in Recreation Administration – California Polytechnic State University, San Luis Obispo

Certification in Human Resource Management – California State University, Long Beach

Certification in Certified Massage Therapist – Boulder College of Massage Therapist

Certification in Health Coach – Health Coach Institute