HR Assistant at N Natural Hair Studio (2025-09 – 2025-04)
Primary HR point of contact for 15+ employees, resolving relations issues, attendance conflicts, and policy questions with an average resolution time under 24 hours
- Reduced last-minute staffing gaps by 30% by building a real-time replacement coordination system for shift coverage
- Onboarded 8+ new hires, managing all training schedules, performance documentation, and payroll setup with full confidentiality
- Support leadership across weekly management meetings, tracking 20+ action items, and ensuring timely follow-up
- Planned and executed 6+ employee engagement events this year, increasing team participation and morale
Dental Front Office Coordinator at Cummins Dental Group (2024-10 – 2025-01)
- Processed 30+ insurance verifications weekly, submitting claims and resolving outstanding balances and denials
- Managed scheduling for a patient base of 1,300+, maintaining front desk accuracy and minimal wait times
- Ensured 100% HIPAA compliance across all patient records and administrative functions
Administrative Coordinator at SYO Events (2023-08 – 2023-12)
- Managed a portfolio of 10+ events per quarter, maintaining calendar accuracy and stakeholder alignment across multiple time zones
- Coordinated 15+ vendor contracts per event, including security, hosts, caterers, and sound, ensuring on-time execution
- Maintained organized records of all meeting notes, financial agreements, and legal documentation across a 5-month engagement
CEEJH Project Intern at University of Maryland (2022-03 – 2023-05)
- Conducted research across 20+ environmental justice policy cases to support ongoing advocacy and project planning
- Helped organize 10+ community outreach events and workshops, increasing local stakeholder engagement
- Produced 5+ data-driven presentations and infographics used in public education campaigns
Product Management Intern at Blue Cross Blue Shield (2021-10 – 2022-02)
- Conducted competitive analysis across 10+ healthcare market segments to surface trends and customer needs
- Collaborated with 4 cross-functional teams (engineering, design, marketing, and sales) on product development initiatives
- Contributed to product roadmap definition for 3 feature releases based on research findings and stakeholder input
