Jared Davenport

Dependable and customer-focused professional with more than 15 years of experience in customer service, administration, and field operations. Currently working in a mobile service role requiring independent work, safe vehicle operation, strong client communication, and exceptional reliability. Lifelong dog owner with hands-on experience providing daily care, bathing, and basic grooming for family pets.

Known for professionalism, attention to detail, and a willingness to learn new skills quickly. Eager to combine a passion for animal care with strong customer service and operational experience in a dog grooming position.

Tick Control Technician at The Tick Guy (2026-01 – Present)

• Safely operate a company vehicle daily while maintaining a clean driving record and adhering to all safety regulations.
• Independently manage appointments and service routes while providing dependable and punctual customer service.
• Build strong relationships with homeowners and pet owners through professional communication and personalized service.
• Conduct detailed property assessments and implement customized treatment plans with close attention to safety and quality standards.
• Educate customers on preventative care practices and respond to questions with professionalism and patience.
• Maintain accurate service records, inventory, and equipment maintenance logs.
• Demonstrate reliability, accountability, and strong time-management skills while working independently in the field.
• Consistently represent the company in a professional manner, contributing to customer satisfaction and repeat business.

Medical Reimbursement Specialist at Integrated Physicians Management Services (2025-02 – 2025-08)

• Managed high-volume administrative tasks while maintaining accuracy and attention to detail.
• Prioritized multiple responsibilities and consistently met deadlines in a fast-paced environment.
• Communicated professionally with internal teams to resolve issues and improve workflow efficiency.
• Maintained accurate records and documentation while adhering to company policies and procedures.

Billing Specialist at Interpreters and Translators, Inc. (2024-03 – 2025-02)

• Reviewed and processed documentation with a high degree of accuracy and attention to detail.
• Provided professional customer service and responded promptly to internal and external inquiries.
• Maintained organized records and performed data entry tasks to support daily operations.
• Collaborated with team members to ensure timely and accurate completion of administrative processes.

Pre-Billing and Claims Associate II at Harrington Hospital / UMass Memorial Health (2023-08 – 2024-03)

• Managed multiple priorities while maintaining accuracy and productivity in a deadline-driven environment.
• Worked collaboratively with team members to resolve issues and improve workflow efficiency.
• Maintained detailed documentation and ensured compliance with established procedures.
• Participated in cross-training initiatives to support team coverage and operational success.

Medical Biller at Harrington Hospital (2019-10 – 2023-08)

• Demonstrated strong attention to detail while managing high-volume workloads and meeting performance expectations.
• Resolved issues through research, problem-solving, and collaboration with internal departments.
• Maintained accurate records and provided professional service to patients, staff, and insurance representatives.
• Identified process improvements and communicated recommendations to management.

Help Desk Specialist at Harrington Hospital (2016-05 – 2019-10)

• Managed multi-line incoming communications for IT and Plant Operations departments, ensuring timely and effective resolution of issues.
• Troubleshot and resolved technical concerns, escalating and assigning issues to the appropriate staff when necessary.
• Logged all incidents and service requests into the IT ticketing system, ensuring accurate tracking and resolution.
• Oversaw the approval and distribution of user account requests, generating usernames and passwords within the network directory.
• Managed toner requests and maintained inventory, ensuring an adequate supply for departmental needs.
• Demonstrated strong problem-solving abilities and maintained composure in high-pressure situations.
• Awarded "Star Among Us" in 2018 for outstanding service and performance.

Medical Records Clerk at Harrington Hospital (2014-06 – 2016-05)

• Maintained confidential records with a high degree of accuracy, organization, and attention to detail.
• Assisted staff and physicians with documentation requests and record management.
• Processed, reviewed, and updated records while ensuring compliance with established procedures.
• Performed data entry, quality checks, and administrative support tasks to improve operational efficiency.
• Demonstrated strong communication and customer service skills while responding to requests and inquiries.

High School Diploma – Leicester High School (2006)

Audio Production – New England Institute of Art (2006 – 2009)