Tick Control Technician at The Tick Guy (2026-01 – Present)
- Safely operate a company vehicle daily while maintaining a clean driving record and adhering to all safety regulations.
- Independently manage appointments and service routes while providing dependable and punctual customer service.
- Build strong relationships with homeowners and pet owners through professional communication and personalized service.
- Conduct detailed property assessments and implement customized treatment plans with close attention to safety and quality standards.
- Educate customers on preventative care practices and respond to questions with professionalism and patience.
- Maintain accurate service records, inventory, and equipment maintenance logs.
- Demonstrate reliability, accountability, and strong time-management skills while working independently in the field.
- Consistently represent the company in a professional manner, contributing to customer satisfaction and repeat business.
Medical Reimbursement Specialist at Integrated Physicians Management Services (2025-02 – 2025-08)
- Managed high-volume administrative tasks while maintaining accuracy and attention to detail.
- Prioritized multiple responsibilities and consistently met deadlines in a fast-paced environment.
- Communicated professionally with internal teams to resolve issues and improve workflow efficiency.
- Maintained accurate records and documentation while adhering to company policies and procedures.
Billing Specialist at Interpreters and Translators, Inc. (2024-03 – 2025-02)
- Reviewed and processed documentation with a high degree of accuracy and attention to detail.
- Provided professional customer service and responded promptly to internal and external inquiries.
- Maintained organized records and performed data entry tasks to support daily operations.
- Collaborated with team members to ensure timely and accurate completion of administrative processes.
Pre-Billing and Claims Associate II at Harrington Hospital / UMass Memorial Health (2023-08 – 2024-03)
- Managed multiple priorities while maintaining accuracy and productivity in a deadline-driven environment.
- Worked collaboratively with team members to resolve issues and improve workflow efficiency.
- Maintained detailed documentation and ensured compliance with established procedures.
- Participated in cross-training initiatives to support team coverage and operational success.
Medical Biller at Harrington Hospital (2019-10 – 2023-08)
- Demonstrated strong attention to detail while managing high-volume workloads and meeting performance expectations.
- Resolved issues through research, problem-solving, and collaboration with internal departments.
- Maintained accurate records and provided professional service to patients, staff, and insurance representatives.
- Identified process improvements and communicated recommendations to management.
Help Desk Specialist at Harrington Hospital (2016-05 – 2019-10)
- Managed multi-line incoming communications for IT and Plant Operations departments, ensuring timely and effective resolution of issues.
- Troubleshot and resolved technical concerns, escalating and assigning issues to the appropriate staff when necessary.
- Logged all incidents and service requests into the IT ticketing system, ensuring accurate tracking and resolution.
- Oversaw the approval and distribution of user account requests, generating usernames and passwords within the network directory.
- Managed toner requests and maintained inventory, ensuring an adequate supply for departmental needs.
- Demonstrated strong problem-solving abilities and maintained composure in high-pressure situations.
- Awarded "Star Among Us" in 2018 for outstanding service and performance.
Medical Records Clerk at Harrington Hospital (2014-06 – 2016-05)
- Maintained confidential records with a high degree of accuracy, organization, and attention to detail.
- Assisted staff and physicians with documentation requests and record management.
- Processed, reviewed, and updated records while ensuring compliance with established procedures.
- Performed data entry, quality checks, and administrative support tasks to improve operational efficiency.
- Demonstrated strong communication and customer service skills while responding to requests and inquiries.
