Customer Experience | Product Management
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Results-driven Product Manager with 6+ years of experience in digital product development and customer care technology. Skilled in mobile app development, API integration, and agile methodologies. Proven track record of improving user engagement, streamlining workflows, and enhancing customer support systems. Adept at cross-functional collaboration and translating complex technical concepts into user-friendly products.
Product Manager, Inspire Brands: 2023 - 2024
Product Manager, CallRail Inc: 2021 - 2023
Support Engineer, CallRail Inc: 2018 - 2021
Product Support Specialist, CallRail Inc: 2017 - 2018
Valdosta State University - Computer Science & Business