Roving Property Manager - Monarch Investment & Management Group - St. Louis metropolitan area
(2025-03)
Provide operational leadership and property management support across 14 multifamily communities throughout the St. Louis metropolitan area.
- Partner with community managers and site teams to improve occupancy, resident retention, collections performance, and customer service outcomes.
- Support leasing operations, rent collections, maintenance coordination, and property transitions while ensuring consistency with company policies and procedures.
- Train, coach, and mentor on-site management and maintenance teams to strengthen operational performance and resident satisfaction.
- Oversee capital improvement projects and property enhancement initiatives while maintaining budget expectations and project timelines.
- Ensure compliance with Fair Housing requirements, company standards, and local, state, and federal regulations.
- Conduct property audits, inspections, and operational reviews to identify opportunities for improvement and maximize asset performance.
Property Manager - National Church Residences
(2022-01 - 2024-08)
Directed daily operations of a senior housing community, including leasing, resident relations, maintenance oversight, and financial management.
- Managed occupancy goals through leasing efforts, resident retention initiatives, and community outreach activities.
- Oversaw rent collections, delinquency management, and financial reporting while maintaining strong fiscal performance.
- Supervised on-site staff, providing training, coaching, and performance management to support team success.
- Coordinated vendor services, maintenance projects, and capital improvements to preserve property value and resident satisfaction.
- Maintained compliance with HUD, Fair Housing, and company policies while successfully navigating inspections and audits.
- Resolved resident concerns and implemented solutions that enhanced community engagement and retention.
Property Manager - McCormack Baron Management
(2020-11 - 2022-01)
Managed all aspects of daily multifamily property operations, including leasing, collections, maintenance coordination, and resident services.
- Achieved occupancy and revenue objectives through effective leasing strategies and resident retention programs.
- Oversaw rent collection activities and worked directly with residents to resolve account issues and payment arrangements.
- Supervised maintenance personnel and third-party vendors to ensure timely completion of work orders and property improvements.
- Monitored budgets and operating expenses while maintaining quality service standards.
- Ensured compliance with Fair Housing regulations, company policies, and property management best practices.
Assistant Store Manager - Rent-A-Center
(2017-01 - 2020-11)
Assisted in managing daily business operations, customer service initiatives, inventory control, and staff performance.
- Supervised and trained team members, fostering accountability, teamwork, and professional development.
- Supported revenue growth through sales leadership, customer retention efforts, and performance coaching.
- Handled customer concerns and escalated issues, delivering effective resolutions and strengthening customer relationships.
- Managed scheduling, operational reporting, and operational compliance requirements.
- Collaborated with the Store Manager to achieve business objectives and drive overall store performance.
Credit Manager - Rent-A-Center
(2015-09 - 2017-12)
Managed customer accounts, collections, and payment arrangements while maintaining positive customer relationships.
- Negotiated payment solutions and resolved account concerns to improve collection outcomes and customer retention.
- Maintained accurate account documentation and ensured compliance with company policies.
- Supported sales and customer service initiatives through effective relationship management and communication.
- Coordinated deliveries, installations, and service requests to enhance the customer experience.
