VICE PRESIDENT & TRUST OPERATIONS ANALYST - HOUSTON TRUST COMPANY - Houston, TX
(2021-01)
- Oversee end-to-end trust operations (corporate actions, asset transfers, tax processing, escheatment, oil & gas asset administration) utilizing the Fi-Tek GWES platform, which maintains 1,200+ accounts / $11 billion asset valuation.
- Serve as a primary operational resource supporting trust administration, client service, and portfolio management teams.
- Led process improvement initiatives that reduced manual processing risk and improved operational efficiency across key workflows (corporate actions, tax reporting, and asset servicing).
- Manage tax-related operational processes, including IRS reporting (1099, 1098, 5498) and federal tax payments via EFTPS, including the initial buildout of the firm's internal payment workflow.
- Perform K-1 analysis and reconciliation for MLP holdings, ensuring accurate income classification and client reporting.
- Oversee return of capital (ROC) processing and cost basis adjustments across applicable holdings.
- Support the administration of oil & gas assets, including ad valorem tax payments, working interest accounting, royalty income, lease bonuses, and statutory depletion calculations.
- Partner with compliance and audit teams to support regulatory requirements, internal controls, and audit readiness.
ASSISTANT VICE PRESIDENT & TRUST OPERATIONS SUPERVISOR - THE NATIONAL BANK OF INDIANAPOLIS - Indianapolis, IN
(2016-09 - 2021-12)
- Lead a team of four trust operations specialists (Mutual Fund Specialist, Custody Specialist, Database Specialist, and Directed Trust Specialist) which functioned as the core operational infrastructure for a $10B trust company.
- Developed a new billing process for the corporate trust division, which reduced the overall monthly processing time by 33 percent.
- Prepared all initial documentation and subsequent responses related to internal/external audits, which included annual SOC 1 and OCC examinations.
- Responsible for negotiating multiple vendor contracts (FIS Charlotte, Matrix, Fidelity, Globe Tax Services) that substantially increased efficiency across the National Bank of Indianapolis trust department.
- Created an active database that streamlined the quarterly processing of 12b-1 fee payments for all retirement planning accounts.
- Redesigned the account conversion process, which cut the average timeframe of receiving client assets by nearly 40 percent.
- Served as the leader of three sub-committees (Trust Operations, Audit, Process & Procedures) which worked to increase overall efficiency and prevent back-end fraud losses.
TRUST OPERATIONS OFFICER - THE NATIONAL BANK OF INDIANAPOLIS - Indianapolis, IN
(2012-08 - 2016-09)
- Provided operational support for account administrators and served as a liaison between the various internal departments within the wealth management division.
- Oversaw all daily trading, income posting, and account transfers executed through the FIS Charlotte (CFO) trust accounting platform.
- Served as project manager for a conversion in mutual fund custodians from Matrix to Fidelity, which created additional efficiencies and substantial cost savings for the wealth management division.
- Responsible for all daily departmental balancing and account/asset reconciliations.
- Developed executive reporting (Accrued Fees, Admin Relationships, IRA RMDs) used by the COO and governance committees.
