Jarro Pagan

Empathetic and community-focused professional with 20 years of experience in education, outreach and administrative coordination. Grounded in public health and student advocacy with a strong commitment to equity and access. Proven ability to build trust, manage confidentiality and provide inclusive support to underserved populations in a variety of settings.

Community Outreach Specialist at Upward Health (2025-11 – Present)

• Managed a personal caseload of potential patients
• Engaged with high-risk/marginalized community members recommended for extended care services.
• Enrolled patients in healthcare programs by phone, text, and in person.
• Kept a fast-paced, multifaceted, often-shifting schedule
• Engaged patients with empathy and compassion while adhering to strict confidentiality protocols.
• Accurately document patient information in several systems.

Retail Manager / Media Buyer at Heroes Comic Books (2005-05 – Present)

• Managed inventory, purchasing, vendor relations, and retail operations across three locations.
• Trained and supervised staff; delivered customer service and friendly, quality community engagement.
• Coordinated logistics and sales for large off-site events.

Project Manager at Conundrum Architecture (2019-04 – 2020-09)

• Oversaw client communication and documentation for ADA-compliant renovation projects.
• Coordinated permit submissions and compliance with local building codes.

Attendance Clerk at Palo Alto Unified School District (2006-09 – 2019-07)

• Maintained accurate attendance records in compliance with state and federal guidelines.
• Collaborated with counselors, administrators, and wellness staff to support students and families.
• Promoted engagement and communication with students and families.
• Provided front desk support, managed phone/email inquiries, and upheld confidentiality standards

SAT & ACT Test Proctor (2010 – 2019)

Community Health Worker Certification in Community Health – Foothill College (2025)

Bachelor's Degree in Health Education – San Francisco State University (2015)