Customer Service Representative - CCA TRANSPORTATION - Bridgeport, Connecticut
(2026-01)
- Managed high-volume inbound calls to book and schedule non-emergency medical transportation for members, ensuring accurate logistics and timely care access.
- Utilized workforce management (WFM) platforms and internal CRM databases to track dispatch updates, log member records, and ensure schedule adherence.
- Communicated routing, service policies, and booking details clearly across phone, email, and digital messaging channels to enhance member understanding.
- Conducted outbound customer service calls to follow up on issues, ensuring member satisfaction and addressing concerns proactively.
- Maintained strict confidentiality and followed organizational compliance standards while managing sensitive member information.
Medical Assistant Extern - NAO MEDICAL - Brooklyn, NY
(2025-07 - 2025-12)
- Conducted patient intake, recorded medical histories, and measured vital signs for diverse patient population under supervision.
- Prepared exam rooms and sterilized instruments, ensuring clinical equipment was fully operational for daily patient visits.
- Managed patient records in electronic health record (EHR) systems, maintaining accuracy and HIPAA compliance.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
Home Care Aide - COMPANION CARE - Bronx, NY
(2021-03 - 2025-02)
- Assisted elderly individual with daily activities, enhancing comfort and independence.
- Provided companionship and monitored well-being, ensuring timely response to changes.
- Maintained a clean, safe environment following basic safety protocols.
- Assisted with organizing medical documents and supplies in an office setting, such as organizing medical documents, keeping track of supplies, coordinating errands.
Front Desk Receptionist - ARLO - Manhattan, NY
(2018-01 - 2019-03)
- Managed guest check-ins and check-outs, delivering exceptional customer service and promptly resolving issues to enhance guest satisfaction.
- Answered phone calls, responded to emails, and coordinated reservations to ensure seamless operations and maintain high communication standards.
- Addressed guest concerns and complaints with empathy and efficiency, fostering positive relationships and ensuring a satisfactory experience.
- Coordinated with housekeeping staff to ensure timely room availability for incoming guests.
- Trained new front desk staff on operational procedures and customer service best practices.
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
