Passenger Service Supervisor - HHS Aviation – Delta Air Lines
(2024-01)
- Lead passenger check-in, boarding, and baggage operations for a high-volume Delta Air Lines hub, ensuring on-time performance
- Conduct pre-departure briefings enforcing strict FAA safety regulations and company operational procedures
- Drove customer feedback initiatives that measurably improved passenger satisfaction scores
Sales Associate - WHSmith North America
(2024-01 - 2024-12)
- Consistently exceeded monthly sales targets through proactive product recommendations in a high-traffic airport retail setting
- Maintained merchandising standards and inventory accuracy, supporting seamless daily store operations
- Earned promotion to passenger services role at HHS Aviation – Delta Air Lines within the same year
Shipping & Order Fulfillment Associate - Bakery Express
(2024-01 - 2024-12)
- Managed high-volume order fulfillment and outbound shipping operations for a fast-paced bakery distribution environment
- Introduced process improvements that reduced shipping errors by 15%, improving accuracy and customer satisfaction
- Transitioned to a higher-level aviation opportunity after demonstrating consistent operational performance
Customer Service Manager - Kishor International (Custom House Agents) - India
(2018-01 - 2023-12)
- Directed customs compliance operations for a custom house agency, maintaining a zero-violation record over 5 years
- Negotiated freight rates with shipping lines and airlines, cutting operational costs by 20%
- Developed client engagement strategies that increased repeat business by 25%
Professor & Director - Export Import Training Institute - India
(2009-01 - 2023-12)
- Founded a Government of India-recognized export-import training institute; developed a 400-page MSME curriculum and trained hundreds of entrepreneurs in global trade practices
Chief Executive Officer - Singh & Sharda Associates – Pre-Owned Vehicle Dealership - India
(2007-01 - 2023-12)
- Led sourcing, importation, and compliance operations for a pre-owned vehicle dealership, growing market share by 37% through strategic business development
Manager / Supervisor - CanAM Consultants - India
(2004-01 - 2006-12)
- Coordinated international university recruitment programs, driving increased overseas enrollment through targeted outreach and student advisory services
Director of Exports - Self-Employed Export Business - India
(1986-01 - 2004-12)
- Directed export operations across the Middle East, Europe, and North America for garments, food, and engineering goods, reducing turnaround times by 30%
Founder & Managing Director - Senior Exports Company - India
(1985-01 - 2023-12)
- Founded and scaled a global import-export business across 6 continents; negotiated logistics agreements reducing procurement costs by 35% and managed all customs, freight, and client acquisition
