Jasmin Cooper

Coordinate full calendar, inbox, schedule, and travel management for two CPAs, triaging communications, booking appointments / activities, and tracking key deadlines Manage friendly client communications end-to-end, from gathering client information to providing timely updates, delivering a high standard of customer service that strengthens relationships, supports retention, and contributes to sales goals Proactively track and manage multiple client requests, deadlines, and documentation using Google Sheets and Excel templates, ensuring all moving parts are organized and on track throughout tax and advisory cycles

Administrative Assistant at Cooper Connections & Solutions, LLC (2016-08 – Present)

• Coordinate full calendar, inbox, schedule, and travel management for two CPAs, triaging communications, booking appointments / activities, and tracking key deadlines
• Manage friendly client communications end-to-end, from gathering client information to providing timely updates, delivering a high standard of customer service that strengthens relationships, supports retention, and contributes to sales goals
• Proactively track and manage multiple client requests, deadlines, and documentation using Google Sheets and Excel templates, ensuring all moving parts are organized and on track throughout tax and advisory cycles
• Communicate efficiently via phone calls, emails in Microsoft Outlook and Gmail, and messaging in Microsoft Teams and Slack
• Set up and participate in in-person meetings and on-camera meetings via Microsoft Teams and Zoom, producing comprehensive meeting notes to improve team collaboration
• Manage secure digital filing systems for sensitive client financial records, maintaining organization and legal compliance
• Restock and order any needed office supplies and/or ad hoc items (such as decorations for holidays or flowers for special occasions/condolences for clients)

Extern at Investment Research Extern (2026-02 – 2026-03)

• Worked closely with project mentor Yinan Zhao in a structured, feedback-driven program, incorporating guidance into deliverables and revising work based on direct input
• Organized and synthesized complex company research (public filings and financial reports) into a clear, well-structured written memo for review
• Participated in scheduled bi-weekly check-ins with project mentor and cohort, giving concise status updates and coordinating around group discussion topics
• Managed a multi-week project independently from research through final write-up, staying on track against externship deadlines

Extern at Stanford Medicine (2025-04 – 2025-06)

• Reviewed and documented clinical workflows to identify where critical lab results were being delayed or missed
• Organized and clarified roles and responsibilities across nurses, physicians, and administrative staff to keep urgent information moving smoothly through the team
• Created clear process documentation and accountability standards to support smoother communication and safer patient care
• Designed a simple, easy-to-follow tool to help staff prioritize and escalate time-sensitive information consistently
• Summarized findings and recommendations for the team, highlighting factors that contributed to a 25% improvement in patient wait times

Extern at Hammer Head Swim Caps (2024-12 – 2025-03)

• Reviewed and organized 100+ customer and product reviews across social media and web sources into clear summaries for the marketing team
• Tracked and synthesized feedback on what customers prioritized when choosing safety-focused products, keeping the team informed of emerging trends
• Researched and complied information on 26 competitor brands into an organized, easy-to-navigate reference for the team
• Organized a clear summary report of findings and positioning for company leadership
• Supported planning for a brand awareness initiative centered on concussion safety education

Student Dance Teacher Assistant at Chesterfield Dance Center (2012-08 – 2013-05)

• Explained and demonstrated proper classroom etiquette to 20+ students
• Encouraged and improved classroom leadership skills of older students and saw increase in empathy and goodwill towards younger students
• Helped watch students on 5-minute water/restroom breaks and ensured they returned to the dance classroom safely
• Demonstrated choreography alongside instructor while students were learning 2 end-of-the-year recital dances
• Assisted with distributing end-of-the-year recital costumes to the correct 20+ students and their respective parents/legal guardians

BS in Business Administration – Old Dominion University (2022-08)