Jasmin Johnson

Detail-oriented and adaptable professional with 15+ years of customer service experience, including leadership and training roles. Proven ability to communicate effectively, resolve complex issues, and manage responsibilities in fast-paced environments. Experienced in remote communication, problem-solving, and maintaining high standards of service. Seeking a remote opportunity that supports flexibility and long-term growth.

Independent Travel & Personal Development (2024-01 – Present)

• Managed travel logistics, budgeting, and scheduling across multiple locations
• Utilized digital tools for booking, communication, and organization
• Demonstrated adaptability, independence, and strong problem-solving skills in unfamiliar environments
• Maintained consistent communication across different time zones

Flight Attendant at Frontier Airlines (2022-01 – 2024-12)

• Ensured passenger safety through preflight security checks and compliance with federal regulations
• Managed in-flight operations, including inventory tracking and reporting
• Delivered high-level customer service in fast-paced, high-pressure environments
• Responded to in-flight emergencies, including administering first aid and coordinating with medical professionals

Call Center Supervisor at Brightstar (2016-01 – 2022-12)

• Trained and onboarded new hires in call handling systems and customer service standards
• Supervised and coached a team of 20 employees to improve performance and customer satisfaction
• Led weekly meetings focused on de-escalation strategies and communication skills
• Improved customer retention through effective conflict resolution techniques

Lead Inventory Associate at CarMax (2013-01 – 2017-12)

• Resolved inventory discrepancies through research and coordination with management
• Managed inventory tracking, shipping issues, and order discrepancies
• Assisted customers with inquiries related to orders, invoices, and product availability
• Provided leadership and guidance to team members on inventory processes

Associate of Science in Medical Billing and Coding – Ultimate Medical Academy (2022-12)