Benefit Counselor (Analyst/Admin Liaison) at ASK Staffing / Aptia (2025-06 – Present)
- Manages high-volume data entry and participant inquiries, ensuring 100% accuracy in benefits plan guidance and federal compliance.
- Rebuilds and streamline complex documentation workflows to achieve high first-touch resolution rates.
- Performs regular audits of participant claims to identify and report recurring data discrepancies to senior leadership.
Debt Consolidation Specialist at Beyond Finance (2024-10 – 2025-06)
- Analyzed client financial profiles to determine optimal repayment strategies and debt-to-income ratios.
- Maintained meticulous administrative records in CRM, ensuring all financial status updates met strict federal reporting guidelines.
- Coordinated directly with management to resolve escalated financial cases, acting as a technical resource for the team.
Client Specialist / Lead/ Manager at Bloomingdale's (2022-04 – 2024-10)
- Administrative Leadership: Oversaw daily operations for a premium service department, managing scheduling and performance metrics.
- Data Insight: Analyzed billing trends and product performance data to present actionable insights to senior leadership, reducing operational friction.
- Managed executive-level correspondence and resolved complex billing disputes through detailed account reconciliation.
Lockbox Specialist (Financial Data Analyst) at Bank of America (2023-01 – 2023-06)
- Processed and validated high volumes of financial transactions with 99.9% accuracy under strict daily deadlines.
- Performed daily reconciliations and identified fraudulent or misdirected payments, preventing significant financial loss.
ASV Manager (Compliance Analyst) at Sysnet Global Solutions (2019-03 – 2022-01)
- Managed the end-to-end technical compliance process for a diverse client portfolio, ensuring all documentation met global security standards.
- Led process improvement initiatives that audited internal workflows, resulting in a measurable reduction in assessment errors.
