Engagement Manager / Senior Consultant - APEX SYSTEMS
(2026-01)
IT Staffing & Consulting
- Direct end-to-end delivery operations for large-scale enterprise consulting engagements, serving as a strategic liaison between clients, consultants, recruiters, account managers, and leadership.
- Analyze complex client structures, project dependencies, and cross-team relationships to proactively assess delivery risks and execute mitigation strategies.
- Evaluate project milestones, delivery constraints, and operational blockers, applying professional judgment to escalate issues and drive timely resolutions.
- Facilitate executive steering meetings to present risk profiles, interpret project impacts, and align leadership on strategic next-step actions.
- Produce precise, data-driven financial and risk communications summarizing status, delivery impacts, and actionable recommendations for executive stakeholders.
- Secured approval for a new billable Engagement Manager role with a previously hesitant client by demonstrating disciplined execution, risk mitigation, and team success.
- Identify operational gaps in onboarding, reporting, and compliance processes; implement scalable improvements adopted across multiple accounts.
Project Specialist - APEX SYSTEMS
(2025-01 - 2026-01)
- Delivered $2M in booked spread through accurate financial tracking, precise documentation, and strict adherence to governance requirements.
- Managed consultant lifecycle activities, onboarding programs, workforce operations, compliance initiatives, contract administration, and project governance across Fortune 500 accounts.
- Supported PMO processes including governance documentation, compliance tracking, and standardized reporting to enhance operational efficiency and stakeholder visibility.
Project Coordinator - APEX SYSTEMS
(2022-07 - 2025-01)
- Directed project workflows and documentation processes, tracking milestones, managing schedules, and enforcing compliance with client standards.
- Supported leadership meetings with structured notes, risk summaries, and follow-up actions to maintain project momentum.
- Developed and refined onboarding and reporting workflows to improve operational efficiency and stakeholder visibility.
Project Manager - COLLABERA (Contractor for Verizon)
(2022-01 - 2022-07)
- Led cross-functional teams by developing shared processes and documentation aligning Walgreens stakeholders, Verizon engineers, and project teams.
- Coordinated team and customer meetings to establish milestones, communicate process changes, and track project status.
- Monitored and documented project activities using G Suite, Excel, Webex, and Wheelhouse to ensure smooth migration execution.
Regional Operations Specialist III - CHARTER COMMUNICATIONS
(2020-01 - 2022-01)
- Executed Regional Node Health projects by coordinating across regional leaders and technical teams to meet deadlines and improve service performance.
- Analyzed operational metrics to identify factors impacting project completion and recommended data-driven corrective actions.
- Identified network outages and impairments, prepared tickets, and engaged fix agents to minimize customer impact.
Regional Support Center Rep III - CHARTER COMMUNICATIONS
(2017-09 - 2020-01)
- Monitored real-time performance of field technicians and optimized schedules to maintain productivity.
- Mentored new and current agents to improve service quality and de-escalated customer concerns to support technician on-time arrival rates.
Customer Service Manager - WALMART
(2014-11 - 2017-09)
- Led customer service desk and front-end teams to deliver fast, friendly support, consistently reducing wait times and improving store satisfaction scores.
- Managed escalated customer concerns, complex returns, and policy-sensitive situations with professionalism, protecting store revenue while maintaining positive relationships.
