Vocational Rehabilitation Specialist at OPPORTUNITIES FOR OHIOANS WITH DISABILITIES (2024-10 – Present)
- Conduct vocational assessments to identify clients' capabilities and develop tailored employment plans.
- Coordinate job readiness programs, trainings, and resources to increase client employability.
- Maintain detailed case files and track outcomes using electronic systems.
Community Behavioral Health Worker at INTEGRATED SERVICES FOR BEHAVIORAL HEALTH (2020-06 – 2024-10)
- Coordinated and managed mental health program operations, overseeing administrative tasks such as scheduling appointments, managing client records, and coordinating with healthcare providers to ensure seamless service delivery.
- Implemented and maintained policies and procedures to ensure compliance with regulatory requirements, such as HIPAA, and fostered a supportive and confidential environment for clients and staff.
- Collaborated with interdisciplinary teams to develop and implement strategies for improving mental health services, including staff training initiatives, quality improvement projects, and outreach efforts to enhance community engagement and access to care.
Customer Service Representative (Remote) at ROBERT HALF TECHNOLOGIES (2020-05 – 2020-11)
- Maintain professionalism and poise while dealing with high call volume.
- Demonstrate and successfully complete procedures needed in order to meet the expectations of the customer.
- Communicated with peers and superiors when needed to ensure every need of the customer is met and taken care of.
Psychiatric Care Technician at THE OSU WEXNER MEDICAL CENTER (2019-05 – 2020-09)
- Provided therapeutic care to persons with mental illness and/or developmental disability.
- Carried out nonclinical duties such as monitoring vital signs, drawing blood and collection of other medical samples.
- Demonstrated ability to work cohesively with an interdisciplinary team for the common goal of patient centered care.
Qualified Mental Health Specialist at THE REDZONE (2017-09 – 2018-02)
- Coordinated and managed mental health program operations, overseeing administrative tasks such as scheduling appointments, managing client records, and coordinating with healthcare providers to ensure seamless service delivery.
- Implemented and maintained policies and procedures to ensure compliance with regulatory requirements, such as HIPAA, and fostered a supportive and confidential environment for clients and staff.
- Collaborated with interdisciplinary teams to develop and implement strategies for improving mental health services, including staff training initiatives, quality improvement projects, and outreach efforts to enhance community engagement and access to care.
Mental Health Technician at NATIONWIDE CHILDREN'S HOSPITAL (2016-12 – 2018-03)
- Ability to be sharp and observant to patient's episodes as to maintain safety of other patients and staff.
- Locate barriers to client care and interactions and exercise emotional sensitivity to not trigger patients but build trust and rapport.
- Built and maintained relationships with other members of the treatment team including doctors and therapists in order to collaborate and come up with the best plan of treatment for each patient.
