Jasmine Gallardo

Full Stack Developer of 3 years with a background in marketing.

Title: Software Developer → Lead Developer (promoted)

Company: Member Splash

Years experience: 3 years

• Increased customer retention - led the end-to-end development of a customer-requested card-on-file & installment payments feature, aligning with a company-defined strategy to create a “stickier” relationship
• Enhanced customer onboarding experience - improved internal onboarding tools to reduce setup time by 25% • Wrote technical documentation - plus testing workflows to clarify functionality and best practices for development and support teams
• Collaborated closely with internal teams - to gather product requirements, define MVP features, test products, and provide documentation, empowering non-technical users to reduce support needs
• Resolved support tickets & bugs - researched and fixed complex technical issues, restoring trust in platform accuracy and improving client adoption
• Built front-end and back-end features with third party API integrations in a Wordpress headless CMS environment using JavaScript, Vue.js, PHP, MySQL
• Performed code fixes & database updates that lowered customer support tickets in FreshDesk by 24%
• Overhauled settings system back end with re-designed data to improve maintainability

LearningFuze Coding Bootcamp

• Accelerated web development program
• 800+ hours of programming over 12 weeks in a simulated work environment
• Built applications under senior developer mentors

• B.A. in English