Jasmine Gallardo

Title: Software Developer → Lead Developer (promoted)

Increased customer retention - led the end-to-end development of a customer-requested card-on-file & installment payments feature, aligning with a company-defined strategy to create a “stickier” relationship
Enhanced customer onboarding experience - improved internal onboarding tools to reduce setup time by 25% • Wrote technical documentation - plus testing workflows to clarify functionality and best practices for development and support teams
Collaborated closely with internal teams - to gather product requirements, define MVP features, test products, and provide documentation, empowering non-technical users to reduce support needs
Resolved support tickets & bugs - researched and fixed complex technical issues, restoring trust in platform accuracy and improving client adoption
Built front-end and back-end features with third party API integrations in a Wordpress headless CMS environment using JavaScript, Vue.js, PHP, MySQL
Performed code fixes & database updates that lowered customer support tickets in FreshDesk by 24%
Overhauled settings system back end with re-designed data to improve maintainability

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