Financial Crimes Analyst II & III - Truist / SunTrust - Atlanta, GA
(2019-02 - 2025-11)
- Participates in ongoing BSA/AML compliance training that may include webinars, periodicals, and self-study to stay updated on laws and regulations.
- Designs and optimize reports (RDI Monthly, MSB Quarterly, Designated Entity Monthly),
- Develop analysis tools to interpret business needs into effective solutions.
- Demonstrates team orientation by working closely and effectively with business partners, teams, and outside services.
- Investigates potentially suspicious financial activity; files SARs and UARFs as needed.
- Conduct preliminary reviews of high-risk and periodic client alerts; determines need for Enhanced Due Diligence reviews.
- Performs risk assessments by analyzing account activity and business purposes; ensures accurate NAICs codes and risk ratings.
- Makes appropriate recommendations, ensures follow-up, and communicates decisions to associates, teams, or FIU (Financial Intelligence Unit).
- Collaborate with Relationship Managers, branch staff, and other teams to gather essential client information.
- Identifies recurring symptomatic events, recommends preventative measures, and monitors follow-up.
- Ensures required compliance and risk training completion across teams.
- Produced and delivered clear, concise reports and executive-level presentations summarizing complex AML risks.
- Demonstrates strong performance in AML compliance, attention to detail, and expert-level AML knowledge and skills.
- Strong presentation skills with the ability to effectively summarize complex information and risks in clear and concise reports and deliver them in executive-level presentations.
AML Analyst / Operational Team Risk Management - Truist - Atlanta, GA
(2016-04 - 2019)
Contract
- Provided procedural feedback and assisted with updates.
- Led SWAT analysis and special projects with tight deadlines.
- Conducted RDI (Return Deposit Item) and MSB (Money Service Business) report cases, completed FYI letters and migration tasks.
- Reviewed Lexis Nexis Bridger alerts and conducted comparative analysis between third-party and client data for PEP status, MSB registration, and negative news.
- Mentored new hires and supported onboarding processes.
- Identifying, assessing, mitigating, and monitoring risks that could affect a team’s ability to achieve its operational objectives.
- Reviewed alerts generated by monitoring systems, determining escalation needs and documenting investigative findings.
- Collaborated with compliance, legal, fraud, and risk teams to ensure alignment on investigations and regulatory obligations.
- Stayed updated on AML regulations, sanctions, and industry typologies (OFAC, FATF, FinCEN, Patriot Act).
- Monitored sanctions screenings, PEP checks, negative news searches, and transaction monitoring queues.
Senior Revenue / Data Collector - GreenSky Credit - Atlanta, GA
(2014-10 - 2016-04)
- Investigated compliance issues related to account complaints; tracked resolution trends.
- Collected $250-300K on delinquent accounts monthly.
- Partnered with legal counsel to ensure legislative compliance.
- Collaborated with multiple departments to improve toolsets and operational efficiency.
- Oversaw and supported junior data collectors, providing training, guidance, and quality reviews.
- Utilized data systems, spreadsheets, and revenue management tools to process and analyze large data sets.
- Maintained accurate documentation, logs, and audit trails to support internal controls and audit readiness.
- Collaborated with finance and operations teams to resolve reporting variances and improve data collection procedures.
- Ensured adherence to revenue policies, cash-handling protocols, and organizational compliance requirements.
- Collected, verified, and reconciled daily/weekly/monthly revenue data across multiple units to ensure financial accuracy and compliance.
Fraud Analyst I - Bank of America - Atlanta, GA
(2012-10 - 2014-08)
- Validated customer transactions to identify fraud.
- Analyzed account activity and spending patterns to detect anomalies.
- Cross-referenced databases and processed payments.
- Collaborated with fraud operations, risk teams, card services, and law enforcement to prevent losses and support case investigations.
- Performed trend analysis to identify emerging fraud schemes such as account takeover (ATO), card-not-present (CNP) fraud, and BIN attacks.
- Contacted customers to verify transactions, resolve disputes, and confirm potential fraud cases.
- Processed chargebacks, provisional credits, and fraud claims in compliance with regulatory guidelines (Reg E, Reg Z, card network rules).
- Monitored real-time credit card transactions to detect suspicious activity, high-risk patterns, and potential fraud attempts.
- Investigated fraud alerts generated by monitoring systems, determining escalation needs and documenting clear investigative findings.
Assistant Office Manager - Paramount Property Management - Atlanta, GA
(2006 - 2012)
- Managed financial reporting, forecasts, and executive meetings.
- Analyzed revenue data and ensured policy adherence.
- Assisted in day-to-day property management office operations, ensuring smooth workflow for leasing, maintenance, and resident services.
- Supported leasing activities by preparing applications, screening tenants, processing move-ins/move-outs and maintaining documentation.
- Collected and processed rent payments, fees, and deposits; maintained accurate financial records and daily cash logs.
- Coordinated maintenance requests, communicated work orders to technicians/vendors, and followed up on completion.
- Strong customer service and conflict-resolution skills with a resident-first approach.
- Excellent organizational, multitasking, and office management abilities.
- Served as primary point of contact for residents, handling inquiries, concerns, and conflict resolution professionally.
Collections Representative - Advance Financial, Inc. - Atlanta, GA
(2009 - 2012)
- Resolved client billing issues; compiled financial reports.
- Verified banking data and processed collections.
- Verified customer information to be approved for loans.
- Collected payments and established any future payment resolutions.
- Handled customer service calls and resolved any customer concerns.
Teller I - Washington Mutual Bank - Atlanta, GA
(2005 - 2008)
- Processed daily transactions, trained new hires, and managed vault and ATM operations.
- Delivered exceptional service and ensured regulatory compliance.
- Balanced cash drawers daily, maintaining accuracy and compliance with bank policies and procedures.
- Identified potential fraud or suspicious activity and escalated concerns according to internal controls.
- Verified customer identification and followed KYC and security protocols.
- Promoted bank products and services, making referrals to appropriate banking representatives.
- Maintained confidentiality of customer information and adhered to regulatory and compliance standards.
- Handled ATM deposits, night drops, and vault transactions as assigned.
