Service Assistant Lead at Rocket Farms Restaurants (2024-10 – Present)
- Maintained cleanliness and organization of dining area, ensuring compliance with health standards.
- Responded promptly to customer inquiries and resolved issues to promote satisfaction.
- Collaborated with team members to streamline service processes and improve efficiency.
- Trained new staff on operational procedures and best practices in customer service.
- Monitored inventory levels of supplies, and placed orders for timely replenishment decisions.
- Developed and maintained comprehensive scheduling documentation for improved transparency and accessibility.
Server at Rocket Farms Restaurants (2024-04 – Present)
- Provided exceptional customer service and ensured guest satisfaction through attentive dining experiences.
- Managed multiple tables efficiently, demonstrating strong time management and organizational skills.
- Collaborated with kitchen staff to ensure timely food preparation and order accuracy.
- Assisted in training new servers on menu knowledge and service standards.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced offerings.
Server at The Ashford (2022-02 – 2024-04)
- Resolved guest complaints promptly, enhancing overall dining experience and loyalty.
- Implemented suggestions for menu improvements based on guest feedback, contributing to enhanced offerings.
Cashier at Target (2020-11 – 2022-04)
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Processed customer transactions efficiently using POS systems.
- Maintained accurate cash drawer, ensuring error-free financial operations.
- Assisted customers with inquiries, enhancing overall shopping experience.
- Collaborated with team members to optimize checkout procedures.
- Trained new cashiers on operational standards and customer service techniques.
Hostess at Taqueria El Vecino (2019-12 – 2020-04)
- Greeted and seated guests promptly, enhancing overall dining experience.
- Managed reservations and waitlists using Open Table, optimizing table turnover.
- Coordinated with kitchen and serving staff to ensure smooth service flow during peak hours.
- Trained new host staff on procedures and customer service standards, improving team efficiency.
- Handled customer inquiries and concerns with professionalism, contributing to high satisfaction rates.
Hostess at Kyma (2019-06 – 2019-12)
- Handled customer inquiries and concerns with professionalism, contributing to high satisfaction rates.
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
