Customer service representative
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Results-driven customer service and support professional with over 7 years of experience in high-volume client service environments.
Proven ability to lead customer-focused initiatives,
train new team members, and build relationships with major accounts. Known for resolving escalations efficiently, improving SOPs, and achieving top-tier quality assurance scores. Seeking a role to leverage expertise in customer experience and administrative support to drive client satisfaction and business outcomes.
Dual Diploma (High school diploma)
Some college (3 years undergrad)
