Front Desk Agent - Pride Hospitality - Atlanta GA
(2024-06)
- Provided exceptional guest service during high-volume evening hours, ensuring smooth check-ins, check-outs, and room assignments.
- Delivered personalized service with a focus on guest satisfaction, confidentiality, and brand standards.
- Assisted with end-of-day reporting and prepared for overnight audit processes.
- Monitored lobby activity and maintained a welcoming, organized front desk environment.
Talent Acquisition Coordinator/ Armed License Liason/ Front Desk Representative (2 promotions) - Vets Securing America
(2023-08 - 2024-06)
- Managed applicant communications and served as the primary liaison for license inquiries.
- Processed and monitored armed license applications, ensuring timely renewals and compliance.
- Maintained detailed records of license status, expiration dates, and applicant updates.
- Assisted in recruitment-related tasks, including scheduling interviews and candidate follow-up.
- Provided administrative support to recruitment and training operations.
- Managed schedules, organized files, answered phone calls, and coordinated meetings.
- Demonstrated attention to detail, excellent communication skills, and the ability to multitask.
- Proficient in computer applications such as Microsoft Office.
Customer Service Agent/ Senior Night Auditor (1 promotion) - Courtyard by Marriott - Savannah, GA
(2017-06 - 2023-03)
- Greeted guests and managed check-in processes.
- Closed out financial books of the hotel at the end of each business day.
- Assisted in organizing facilities services to address customer issues promptly.
- Maintained exceptional organizational skills and strong computer proficiency.
- Generated audit reports on guest activity accurately and efficiently.
Customer Service Agent - GAT Ground Airline Support
(2021-04 - 2022-05)
- Delivered high-volume customer support at check-in counters, resolving concerns around bookings and flight logistics.
- Assisted with special accommodations, including support for unaccompanied minors and disabled passengers.
- Reinforced safety standards, FAA regulations, and provided timely updates to travelers.
Customer Service / Sales Clerk - Brand IT - Savannah, GA
(2004-06 - 2013-08)
- Handled front-line customer service, managed cash register operations, and communicated via phone, email, and social media.
- Ensured product availability and assisted in visual merchandising to enhance customer experience.
- Recognized for dependability and ability to de-escalate customer concerns professionally.
Valet Attendant - BAGS (Baggage Airline Guest Services)
(2019-09 - 2020-03)
Contract with local hotel chain ended March 30, 2021
- Greet each guests with a smile and warm welcome
- Safely park and retrieving guest vehicles
- Storing or retrieving guest belongings
- Assist guest with their luggage
- Respond to guest inquiries and requests in an efficient and professional manner.
Children's Praise Dance Ministry Coordinator - St. Paul C.M.E. Church
(2011-07 - 2019-08)
Resigned to relocate; Forest Park, GA
- Instructed, explained, and demonstrated techniques and methods of dance with musical or rhythmic accompaniment to students ages 5 through 18.
- Observed and corrected dance students as they attempt to do it themselves.
- Offered suggestions to students on how to improve their dance techniques.
- Strategically mapped and executed each dance to as close to perfection as possible with the intent to minister worship through dance at designated Sunday services.
