Administrative Assistant at The Gonzalez Law Group (2026-05 – 2026-07)
- Scheduling client appointments
- Phone costumer service and answer inquires
- Distribution of Emails/Mail to proper staff and agency
- Managing attorneys calendar
- New client files
- Filing Charts and keeping them neat and fast to access
- Scanning and faxing documents
- Follow up with clients for missing information or inconsistency
- Greeting and making new clients feel welcomed
- Responding to emails in a timely manner
- Keep close contact with courts
Program Supervisor / Manager at ABC Traffic Programs (2022-02 – 2025-12)
- Managed daily office operations and ensured the office ran efficiently.
- Answered phone calls and responded to emails from clients and prospective customers.
- Enrolled new clients and processed required registration forms.
- Assistance in Monthly Income reports.
- Weekly audit of client charts and forms.
- Weekly Payment Ledger revisions.
- Performed daily cash reconciliation and handled financial transactions.
- Maintained organized files and records.
- Provided professional and responsive customer service.
- Resolved client concerns and daily operational issues.
- Assisted with problem-solving to keep office operations running smoothly.
- Kept close contact with courts and proper agency.
- Scanned and faxed documents to the proper agency or attorney in a timely manner.
Front Desk Dental Receptionist at Juan F. Gonzalez, DDS, Inc. (2019-02 – 2020-11)
- Scheduled and followed up with patient appointments.
- Dentrix Software
- New client registration and copays
- Answered incoming phone calls and assisted patients with questions.
- Verified dental insurance coverage and patient information.
- Processed payments and handled money accurately.
- Nightly cash reconciliation.
- Worked collaboratively with dentists, staff, and patients.
- Assisted with resolving patient concerns and scheduling issues.
- Trained new staff members on front desk procedures and responsibilities.
- Filing and kept charts organized
- Assistance in the back when needed (Suction and setting room up)
