Jasmine Payne

Operations professional with progressive leadership experience managing daily business operations, employee development, scheduling, inventory, and customer service in fast-paced environments. Proven ability to lead teams, improve operational efficiency, and coordinate multiple priorities while delivering exceptional customer experiences. Recognized for strong organizational, communication, and problem-solving skills.

General Manager at PLAYA BOWLS (2025-03 – Present)

Manage daily operations of a high-volume retail location while ensuring operational efficiency and exceptional customer service.

• Recruit, interview, hire, onboard, coach, and develop team members.
• Create employee schedules and monitor labor costs to meet financial goals.
• Manage inventory and place vendor orders to maintain product availability.
• Lead staff meetings and collaborate with ownership on business operations.
• Resolve customer concerns professionally while maintaining company standards.
• Oversee cash handling, opening and closing procedures, and daily reporting.

Full-time Childcare Provider at Gwinnett County Family Care (2022-01 – 2025-01)

Provided full-time care for multiple families with children ages 2–10.

• Coordinated transportation, appointments, meals, homework, and daily schedules.
• Managed multiple priorities while maintaining a safe, organized environment.
• Built trusted relationships through professionalism and communication.

Assistant Manager at JUICE BAR (2021-01 – 2023-12)

Assisted with the daily operations of a high-volume retail location.

• Created employee schedules and helped ensure adequate staffing.
• Managed inventory levels and placed vendor orders.
• Maintained company standards for customer service and store operations.

Guest Services Team Member at MAIN EVENT (2018-01 – 2021-01)

Cross-trained in multiple departments in a fast-paced entertainment environment.

• Cross-trained in Event Coordination, Bowling Operations, Games, Party Hosting, Serving, and Guest Services.
• Assisted guests in a fast-paced entertainment environment.
• Supported event execution and daily operations.
• Recognized as a highly versatile team member trusted to support multiple departments based on operational needs.

Bachelor of Arts (B.A.) in History – Georgia Gwinnett College