Emergency Housing Customer Service Agent
RDI Corp– Blue Ash, OH
September 2024 –Current
Responsibilities:
As a Emergency Housing Customer Service Agent for the State of Vermont I am responsible for assisting individuals and families experiencing housing crises by providing accurate information about available programs and resources. I handle a high volume of inquiries, assess client eligibility for emergency housing services, and process applications efficiently. I serve as a compassionate liaison between clients and housing providers, ensuring clear communication and timely support. Additionally, I maintain detailed records of interactions and follow up to address client concerns or changes in circumstances. This role requires adherence to state regulations, exceptional problem-solving skills, and a commitment to supporting vulnerable populations with professionalism and empathy.
Accomplishments:
- Assisted clients in accessing emergency housing programs.
- Processed an average of 60+ housing application monthly, ensuring accuracy in documentation and eligibility determinations.
- Facilitated placement for individuals and families in temporary housing solutions, minimizing homelessness risks.
- Implemented a streamlined client intake system, reducing processing time and resulting in faster service delivery for urgent cases.
Fine Dining Server:
Gervasi Vineyards – Canton, OH
June 2022 – September 2022
Responsibilities:
As a server in the Piazza at Gervasi Vineyards I was responsible for delivering exceptional dining experience to guest in an outdoor setting. I would greet guest, provide detailed information on menu offerings, and make personalized recommendations to enhance our guest dining experience. While greeting guest with the highest degree of hospitality. I would also accurately relay orders to kitchen and bar through POS System, adhere to health and safety standards, and collaborate effectively with team members in order to uphold the high-quality service standards of Gervasi Vineyard.
Accomplishments:
- Delivered exceptional service to over 200 + guest weekly.
- Increased wine and menu upsell through expert knowledge and personalized recommendations, contributing to higher revenue.
- Consistently managed 4+ tables simultaneously during peak hours while making 100% order accuracy rates.
- Memorized and recited specials, signature dishes, menu items and wine and spirits exclusive to Gervasi.
- Reduced wait times by implementing efficient table rotation and coordination with kitchen staff.
Process Assistant
Amazon LLC – Akron, OH
November 2020 -June 2022
Responsibilities:
As a Process Assistant at Amazon, I was responsible for the management and logistics of the Problem-Solving Area. With this position I oversaw the work and operation of a small team of twelve associates. In Problem Solving, I was responsible for fixing damaged merchandise or quality issues promptly to ship packages to customers on the designated delivery day.
Accomplishments
- Exceeded quality service expectations by enforcing quality standards.
- Analyzed and resolved quality issues.
- Recommended system improvements to Operations Managers.
- Pioneered department objectives by managing staff, planning, and administering department activities.
- Collaborated with all shift leads to implement project plans to improve current procedure methods.
- Administered staffing needs by recruiting, orienting, and training associates.
- Increased staff production output by communicating job expectations, planning, monitoring, and appraising job results while providing growth opportunities for qualifying associates.
- Developed, coordinated and enforced systems, policies, procedures, and productivity standards.
- Established strategic goals by gathering pertinent business, service, and operations information.
- Deciphered daily objectives, identify and evaluate trends and options, choose a course of action, and evaluate outcomes.
- Communicated shift improvements and sustains for department leads before, during, and after shift to create cohesion between shifts.
- Immediately gathered information to teach and apply company processes and standards effectively
- Managed multiple delivery handling avenues to surpass distribution expectations.
- Deep dived into out-processing issues that arise during distribution and handling to orchestrate a course of action to resolve the concern.
Server
Olive Garden – Fairlawn, OH
October 2018 - November 2020
Responsibilities:
As a server at Olive Garden, I was responsible for the greeting and introduction of menu items and specials to guest. I managed the service of 5+ tables in a section at, including large parties. I also made sure each guest was provided with prompt and personable experience.
Accomplishments
- Welcomed and introduced customers to menu specials and promotions.
- Collaborated with kitchen and bar staff for prompt and correct production of orders.
- Delivered a personable dining experience by listening, engaging and resolving any customer issues that arose.
- Applied attention to detail by stocking each seating area with proper utensils, providing a clean dining area, and accommodating larger groups when necessary.
