Jasmine Sepulveda

Detail-oriented Operations Administration and Dispatch professional with 4+ years of experience supporting high-volume service and logistics operations. Experienced coordinating field personnel and drivers, scheduling and dispatching work, handling customer and vendor communications, processing customer payments, entering and maintaining operational records, reviewing work orders, and ensuring required job documentation is complete. Strong ability to manage competing priorities, resolve scheduling issues, communicate professionally, and keep customers, field teams, and internal departments informed in fast-paced environments.

Dispatcher at George Brazil Air Conditioning, Heating, Plumbing & Electrical

• Manage high-volume incoming and outgoing customer calls while providing professional customer service and resolving scheduling or service-related questions.
• Coordinate and dispatch HVAC, plumbing, and electrical technicians based on service priority, location, availability, customer needs, and daily capacity.
• Create and manage technician schedules, including same-day changes, cancellations, rescheduling, emergency requests, and appointment updates.
• Communicate with customers regarding appointment times, technician ETAs, service updates, delays, missed calls, and rescheduling needs.
• Communicate with technicians, management, vendors, and internal departments to coordinate job requirements and keep service information accurate.
• Enter and maintain customer information, work orders, service calls, notes, scheduling details, and job outcomes in dispatch and CRM systems.
• Review and update service tickets and work orders for accuracy, completeness, and required information prior to billing.
• Monitor open and outstanding jobs, follow up on pending service requests, and coordinate next steps to support timely completion.
• Maintain organized customer records, service documentation, schedules, call notes, and job information while handling multiple priorities.
• Perform courtesy calls, appointment confirmations, satisfaction checks, reminder calls, and other customer follow-up as needed.

Dispatcher at Priority Towing

• Scheduled and dispatched drivers to service calls based on priority, location, availability, and customer requirements.
• Prioritized emergency and high-urgency calls and adjusted assignments as service needs changed throughout the day.
• Managed high-volume inbound and outbound calls while communicating professionally with customers and drivers.
• Provided customers with assignment information, estimated arrival times, service updates, and schedule-change notifications.
• Used TowBooks and Samsara to update dispatch information, monitor service status, document job activity, and maintain accurate records.
• Handled customer concerns and coordinated solutions with drivers and internal teams to support timely service.

Customer Service Representative / Administrative Support at Inlog, Inc.

• Coordinated and dispatched drivers to dealerships to pick up customer orders and deliveries, ensuring orders were routed and distributed efficiently.
• Handled incoming calls from new and existing customers requesting dealership pickup and delivery services and gathered the information needed to create new calls.
• Processed customer payments and accurately documented payment and service information.
• Communicated directly with customers, dealership personnel, drivers, vendors, and internal teams to coordinate pickup and delivery details.
• Monitored active delivery calls and verified that drivers/technicians had the necessary job information and required photos attached to their calls.
• Entered, updated, and retrieved customer, order, delivery, and service information using computerized systems.
• Followed up on active and completed deliveries to ensure orders were properly picked up, distributed, and documented.
• Maintained accurate call records, order information, service documentation, and administrative records.
• Managed multiple customer requests, dispatch assignments, payments, delivery updates, and follow-up tasks in a fast-paced environment.

High School Diploma – La Joya High School (2020)