Legal Receptionist & File Clerk - Pearlman, Brown, & Wax LLP - Oxnard, CA
(2022-11)
- Serve as the first point of contact for clients, visitors, and vendors in a busy legal office.
- Open and process new client files while maintaining accuracy in case management systems and databases.
- Manage physical and electronic case files, ensuring proper organization and compliance with firm procedures.
- Prepare, scan, file, and distribute legal correspondence and case-related documentation.
- Support attorneys and legal staff with administrative tasks, records management, and document preparation.
- Maintain strict confidentiality when handling sensitive client and case information.
- Coordinate incoming and outgoing mail, deliveries, and office communications.
- Achievement: Played a key role in an active incident response operation, successfully mitigating and recovering from a corporate cyber attack.
Office Receptionist - Bob’s Discount Furniture - Oxnard, CA
(2021-03 - 2022-11)
- Managed daily front-office operations and provided administrative support to sales and management teams.
- Responded to customer inquiries, resolved concerns, and maintained a high level of customer satisfaction.
- Processed invoices, purchase orders, payroll documentation, and operational reports with accuracy.
- Maintained customer records, inventory reports, and filing systems.
- Coordinated deliveries and communication between customers, vendors, warehouse personnel, and management.
- Assisted with bookkeeping functions, data entry, and office supply management.
- Achievement: Prevented approximately $60,000 in order cancellations within a single day.
Sales Representative - Cricket Wireless - Oxnard, CA
(2020-01 - 2021-03)
- Assisted customers in selecting wireless products, accessories, and service plans tailored to their needs.
- Processed activations, upgrades, account changes, and sales transactions accurately.
- Provided technical support and troubleshooting for devices and customer accounts.
- Built long-term customer relationships through consultative sales and follow-up service.
- Consistently met and exceeded sales goals while maintaining excellent customer satisfaction.
- Achievement: Exceeded sales goals by 25%.
Shift Lead - Blaze Pizza - Oxnard, CA
(2017-02 - 2020-03)
- Supervised daily restaurant operations and led team members during high-volume shifts.
- Trained and coached employees on company procedures, food safety standards, and customer service expectations.
- Assisted with opening and closing procedures, cash handling, inventory management, and store preparation.
- Resolved customer concerns professionally and ensured positive guest experiences.
- Maintained compliance with health, safety, and sanitation requirements.
