Jason March

Detail-oriented Help Desk / Tier 1 IT candidate with foundational training and experience supporting users in structured environments. Known for clear communication, documentation, and reliable problem-solving. Seeking an IT support or service desk role.

Educational Support Professional - Public School Districts - MN & SD

(2012-01)

• Maintained accurate IEP documentation, student progress records, and daily logs in compliance with district and federal guidelines
• Supported implementation of Individualized Education Programs (IEPs), tracking accommodations and behavioral intervention plans
• Applied de-escalation and behavior intervention strategies to manage high-demand situations calmly and effectively
• Assisted students with academic tasks in structured one-on-one and small group settings aligned to instructional goals
• Informally assisted fellow Support Professionals and students with basic device and software troubleshooting as needed
• Performed office support duties including filing, copying, scheduling, and maintaining organized administrative records

Document Processing & Systems Support - Various Employers - MN

(2008-01 - 2013-12)

• Performed data validation and followed system-based workflows
• Maintained accuracy, confidentiality, and quality standards

Customer Service Representative - Taylor Corporation

(2010-01 - 2011-12)

• Provided phone-based support and documented user issues
• Maintained professional communication in high-volume environment

Loan Documentation Specialist - Wells Fargo - Minneapolis, MN

(2006-01 - 2008-12)

• Processed loan documentation and maintained secure records

Certificate - Information Technology Management - Dakota State University (2026-01)

B.S. - Mass Communications - St. Cloud State University (2002-01)