Jason Fisher

Dedicated IT professional technician with a background in high-stakes, "white-glove" technical support. Proven track record of managing complex tracking systems, maintaining strict SLA compliance, and delivering exceptional customer service in medical and industrial environments. Expert in troubleshooting, quality assurance, and user training, currently pivoting to a cloud-first IT Help Desk role.

Health Technician (Sterile Processing / Censitrac Super User) at Womack Army Medical Center (2016-09 – Present)

• System Administration: Orchestrated the full lifecycle management of the Censitrac Instrument Tracking System, serving as the primary Super User to oversee database integrity, application configuration, and the precise tracking of high-value clinical assets. Delivered comprehensive Tier 1 technical support, performing hands-on troubleshooting for hardware and software integrations, including OS updates, driver configurations, and mission-critical application patches. Managed end-to-end hardware deployment and peripheral connectivity, optimizing the performance of high-speed document scanners, barcode readers, and networked thermal printers to ensure seamless workflow continuity. Facilitated cross-functional technical escalation by utilizing ServiceNow for detailed incident documentation and lifecycle tracking, collaborating directly with enterprise IT teams to resolve complex infrastructure bottlenecks. Proactively monitored system health and security, ensuring all local workstations and mobile deployments met corporate compliance standards through regular audits and hardware lifecycle refreshments.
• White-Glove Support: Partnered directly with Surgeons and Operating Room staff to provide real-time technical solutions and resource management in high-pressure environments.
• SLA & Quality Assurance: Maintained a 100% standard of quality and sterility in accordance with AAMI and OSHA regulations, ensuring all critical equipment was ready for immediate use.
• Technical Training: Acted as Education Coordinator and Lead Trainer, onboarding new staff on facility-specific workflows and proprietary software systems.
• Documentation: Created and updated specialized instrumentation sets based on demand, ensuring all digital records matched physical inventory.

Lead CSR Technician at Mary Washington Hospital (2014-02 – 2016-08)

• Team Leadership: Supervised 2nd-shift operations, prioritizing daily assignments and managing the processing of loaner instrumentation to meet hospital-wide needs.
• Process Improvement: Ensured all department SOPs were followed, reducing errors and improving turnaround time for critical equipment.
• User Support: Provided end-user support for various clinics and departments, troubleshooting equipment and software issues as they arose.

Technical Certificate in Information Technology Administration – MyComputerCareer (2024-04)