Claim Specialist / Property Adjuster - STATE FARM INSURANCE - El Paso, TX
(2024-01)
- Investigate and adjust personal and commercial property claims with exposures up to $500K. Evaluate coverage and policy terms to determine the validity of claims and ensure compliance with local regulations; conduct on-site inspections of the property damages.
- Gather necessary evidence, document findings, and prepare detailed reports supporting the claims handling process; collaborate with policyholders, insurance agents, and other involved parties to gather information and resolve claims efficiently.
- Negotiate and settle claims within the authorized limits, considering policy provisions, industry standards, and company guidelines; provide exceptional customer service throughout the claims process, addressing inquiries and concerns promptly and professionally.
Project Manager / Estimator - MILLIKEN CONSTRUCTION - El Paso, TX
(2019-01 - 2024-01)
- Managed and coordinated all site construction activities and supervised field personnel to complete projects involving thousands of dollars in materials. Maintained quality workmanship that conforms to plans and specifications at all times.
- Oversaw every phase of the project, from the initial planning to completion. Coordinated all of the work carried out by laborers and tradespeople. Scheduled coordinated and managed the daily installation activities for commercial, residential, and remodeling projects. Communicated with customers on job sites; answered questions ensuring that installations meet their expectations.
- Estimator: Created and presented cost estimates for projects, ensuring client's budget was kept in mind. Considered multiple aspects of developing competent estimates including vendors, subcontractors, manufacturer requirements, building codes, and insurance requirements.
Project Manager - AMERICAN ROOFING AND EXTERIORS - El Paso, TX
(2013-01 - 2019-01)
- Led project teams once contracts were complete, controlled schedule and cost of detailed projects to ensure satisfied customers. Enforced budget estimates to be submitted for project completion. Closed residential and commercial sales from different clientele.
- Consistently marketing and providing services for new clientele weekly to increase company sales. Applied customer service skills to maintain client satisfaction rate.
- Ensured contracts were properly executed and closed on time for correct documentation. Maintained contract records including products used, location inspections, and budgetary plans for future reference. Performed total replacement and repairs of client landscape including roofs and exterior projects. Coordinated with insurance companies to ensure proper coverage by examining claims forms, policies, and endorsements by strictly following company procedures on time.
Sales Representative - SYNLAWN, SUBSIDIARY OF SYNSCAPES OF NEW MEXICO - El Paso, TX
(2011-01 - 2013-01)
- Executed direct-to-consumer sales of synthetic lawn for a recently established artificial turf retailer offering landscape-designed services; targeted a broad market reflecting 30% commercial and 70% residential clientele; managed up to 30 new accounts weekly through referrals and walk-ins.
- Marketed brand on-site at customer locations; promoted services and products to business and property owners, engineers, project managers, and sports professionals; interfaced with designers and clients; calculated project bids and negotiated prices.
- Drafted detailed work project, specified product quantities, and submitted to crew supervisor; orchestrated post-sale services and resources. Increased business volume and sales by 25% in the first year of El Paso operation; handled projects valued at up to $25K.
Property Adjuster - CRAWFORD & COMPANY - El Paso, TX
(2009-01 - 2011-01)
- Determined coverage by examining claims forms, coverage policies, and endorsements; inspected residential and commercial properties for physical damage for various sized losses; verified claims by interviewing claimants/witnesses; settled claims by determining carrier's coverage and liability; provided customer service to clients and all involved parties.
- Investigated up to 25 cases weekly; estimated recommended loss reserve; detailed claims; ensured company reputation through federal and state regulatory compliance.
Family Caregiver - Family - El Paso, TX
(2006-01 - 2007-01)
- Assisted family members with limitations related to terminal illness. Assisted with everyday tasks and self-care, such as bathing, taking medication, shopping, and cooking. Provided social interaction is needed through activities like playing games and listening to stories.
- Maintained detailed records of progress or other changes in health and reported them to healthcare professionals. Performed grocery shopping, monitored nutrition, and prepared meals. Transferring family members from place to place to make them comfortable. Drove family members to doctor's appointments and other places required.
Family Caregiver - Family - El Paso, TX
(2007-01 - 2012-01)
- Assisted family members with limitations related to terminal illness. Assisted with everyday tasks and self-care, such as bathing, taking medication, shopping, and cooking. Provided social interaction is needed through activities like playing games and listening to stories.
- Maintained detailed records of progress or other changes in health and reported them to healthcare professionals. Performed grocery shopping, monitored nutrition, and prepared meals. Transferring family members from place to place to make them comfortable. Drove family members to doctor's appointments and other places required.
Director of Operations / Sales - A. G. AMUSEMENT - El Paso, TX
(2003-01 - 2009-01)
- Directed operations of vending machine company leasing jukeboxes, pool tables, and gaming machines; oversaw servicing and maintenance of gaming units; supervised maintenance crew.
- Marketed accounts to restaurants, entertainment districts, and lounges, acquiring 20 long-term active accounts; negotiated financial contracts; managed accounts and accounts receivable.
