Polished communicator with a drive to succeed
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Polished communicator with a drive to succeed, as a leader I’ve been very successful in driving metrics, improving process, removing roadblocks and ensuring customers get their services installed and repaired on the due date. My current role as an Operations Manager I facilitates a crew on union and non-union IR Technicians in a copper market offering High Speed Internet and Landline phone in over 50 cities in Wisconsin. I have almost 20 years of experience in the communications industry working with cable TV and internet, VOIP, fiber optics, landline phones, T1’s, and circuits.
I pride myself on doing the job right the first time. Motivated and dedicated worker with a strong desire to make every visit to a customer’s home our last. Specialized in effectively applying the skills needed to complete each job and maximizing my time to finish the most amount of work in a day and making sure our team can finish their work that day.
Maintain a safe work environment by conducting regularly scheduled safety meetings, applicable safety training and reinforcing state/federal safety requirements within the workplace
Regulatory, Public Relations/Media Relations Departments concerning litigation, network events/outages, and 9-1-1 inquiries.
List one of your strengths
Positively represents Frontier through active engagement and involvement in the community.
Responds to issues identified in Customer Surveys.
Act as subject matter expert and advising member of project teams
