Jason Gioe

I am a hands-on collector with over 4 years of experience. I am comfortable and familiar working in a fast paced call center environment handling high volumes of calls while providing excellent customer service. I am skilled in skip tracing techniques as well as negotiating payment and settlement plans in order to help my customers as best as I can.

I am very interested in learning and perfecting new techniques as well as breaking into the banking world. I am very innovative and able to think quickly on my feet.

Assistant Manager - Security Finance-Crest Hill - Crest Hill, IL

(2015-06 - 2024-05)

• Performed data entry tasks by logging information from each call and edited customers personal information as possible (names, phone numbers, addresses etc.)
• Maintained excellent customer service at all times.
• Responsible for performing skip tracing techniques.
• Responsible for taking payments over the phone.
• Assisted in setting up payment and settlement plans to help get customers back on budget.
• Utilized strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations in place.
• Field worked customer's homes and jobs to try and get the payment.
• Collector of the month 3x in the past year.
• Hit or exceeded daily goal every day.

Bill Collector - EOS CCA-Tinley Park - Tinley Park, IL

(2010-05 - 2014-12)

• Maintained excellent customer service at all times.
• Performed data entry tasks by logging information from each call and edited customers personal information as possible (names, phone numbers, addresses etc.)
• Fast paced call center handling 200 - 300 inbound and outbound calls per day.
• Responsible for performing skip tracing techniques.
• Responsible for taking payments over the phone.
• Assisted in setting up payment and settlement plans to help get customers back on budget.
• Utilized strong negotiation skills and interpersonal skills, while adhering to all applicable guidelines, requirements and regulations in place.
• Responsible for handling 3rd party collection accounts.

AA - Business - College of DuPage (1994-08 - 1997-05)