Program Supervisor / Retention Specialist - Equus Workforce Solutions
(2022-10)
- Lead daily program operations while supervising staff performance and participant engagement.
- Develop and implement standard operating procedures to improve consistency and outcomes.
- Coach employees, resolve conflicts, and support continuous performance improvement.
Human Resources Coordinator / Scheduler - MedSmart Inc.
(2020-08 - 2022-10)
- Managed staffing schedules for approximately 500 employees across eight departments.
- Coordinated with healthcare leaders to maintain staffing coverage and payroll accuracy.
- Protected confidential employee information and resolved scheduling issues efficiently.
Front Desk / Transportation Manager - Desert Hope Treatment Facility
(2015-11 - 2019-12)
- Supervised 23 employees and three department leads in a behavioral health treatment environment.
- Managed patient transportation operations while maintaining a safe, supportive experience.
- Trained and mentored staff while improving departmental productivity and service quality.
Business Development Liaison - American Addiction Centers
(2015-01 - 2015-11)
- Partnered with clinical and business teams to improve patient access and operational efficiency.
- Built collaborative relationships and resolved issues to enhance patient and partner satisfaction.
Senior Lead Behavioral Health Technician - Desert Hope Treatment Facility
(2013-02 - 2015-01)
- Supervised Behavioral Health Technicians and provided ongoing coaching and mentoring.
- Supported patients in residential addiction treatment using therapeutic communication and behavioral observation.
- Assisted with crisis intervention, patient safety, and coordination of care with the treatment team.
- Trained new employees on patient care standards, documentation, and daily operations.
Lead Mental Health Technician - Montevista Hospital
(2011-01 - 2013-02)
- Completed accurate charting and documentation for assigned psychiatric patients.
- Facilitated therapeutic and psychoeducational groups for approximately 20 patients each day.
- Responded to psychiatric crises using de-escalation techniques and sound clinical judgment.
- Monitored patient behavior, completed behavioral assessments, and communicated changes to the treatment team.
- Maintained a safe therapeutic environment while building trust through compassionate, patient-centered care.
