Proven Business Development Manager
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Self-motivated and success driven Sales Manager with 5+ years as a top 10% performer within large sales organizations.
Team oriented with superior knowledge of the Greater Boston commercial and residential landscapes.
Driving new sales and retaining strategic accounts through problem solving and building strong client relationships.
Business Development Manager ABM Industries ‐ Boston, MA
Market and competitive analysis Client relationship building Customer pre-qualifications Task prioritization
Plan sales Customer relations Client retention
Met and exceeded sales goals and key performance metrics by 25% in first year. Brainstormed decisions before committing company resources to respond to RFPs. Fostered productive business relationships and promoted long-term growth opportunities.
Researched prospective accounts, identified market presence and developed plans to penetrate market.
Developed strategic partnerships to jointly pursue specific engagements.
Engaged clients to develop relationships and educate prospects of company's value proposition.
Restored satisfaction by quickly resolving customer complaints with acknowledgment and tactful communication.
Team Lead Area Sales Manager May 2017 ‐ Jul 2021 IWG plc ‐ Boston , MA
Guided team progress by reinforcing goals and objectives and setting clear expectations surrounding policies and procedures.
Delivered sales presentations to highlight product and service benefits.
Worked closely with all sales personnel to assist with routine sales and handle advanced issues.
Mentored sales team in document management, CRM software and contract negotiation. Determined price schedules and discount rates to maintain competitive positioning. Increased customer satisfaction with targeted sales team training in relationship management and negotiation strategies.
Engaged customers to quickly identify needs, negotiate contracts and close sales.
Assistant Property Manager Apr 2016 ‐ Jun 2017 First Realty Management ‐ Boston, MA
Prepared reports for supervisors covering property activities and rent collections. Worked with utility teams to handle maintenance and repair needs.
Connected regularly with tenants to check on needs and proactively resolve concerns. Verified lease agreement information to prevent errors and future complications with tenants.
Managed routine rental payments and followed up on delinquencies to keep accounts current.
Developed and maintained property filing and tracking systems for key reports and documents.
Helped management interview and screen potential new hires to check skills and fit with a team oriented environment.
Proficient in Microsoft Word, PowerPoint, Excel, [other programs]
Certified in LAMP (Large Account Management Process) focused on planning and managing relationships within strategic accounts.
Proficient in Salesforce, Zoom Info, LinkedIn Sales Navigator.
