M365 Engineer, Technical Trainer & Writer
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Results-oriented M365 Engineer with 18+ years of experience providing top-tier technical support and administration. Proven expertise in SharePoint Online, Power Automate, and client intranet solutions for Fortune 500 companies and small businesses. Skilled technical trainer with a history of delivering clear, engaging presentations and documentation. Strong focus on problem-solving, customer satisfaction, and process improvement.
5+ years as M365 Engineer with Microsoft partner.
5+ years as Technical Lead and Trainer with Microsoft vendor.
8+ years as Help Desk support for ISP.
Additional experience in sales, customer service, and banking.
Studied Comouter Science at North Dakota State University (no degree)
Studies Management Information Systems at University of Mary (no degree).