Computer Analyst Lead - MobilexUSA - Galveston, TX
(2026-01)
- Collaborated with cross-functional teams to implement new technology solutions effectively.
- Provided technical support and training to staff on software usage and best practices.
- Mentored junior analysts, fostering professional growth and knowledge sharing within the team.
- Evaluated emerging technologies to recommend strategic advancements in organizational systems.
- Advised leadership on technology trends relevant to business goals, fostering innovation throughout the organization.
- Performed root-cause analysis on recurring issues, successfully identifying permanent resolutions in multiple cases.
- Developed detailed documentation to facilitate knowledge transfer and enable effective troubleshooting by IT staff members.
Computer Analyst - MobilexUSA - Horsham, PA
(2020-05 - 2026-01)
- Management and Troubleshooting of Infinitt PACS
- Utilizing SCCM, MS Endpoint Management to manage company physical assets.
- Troubleshooting, maintenance, installation and setup of physical assets to include laptop computers, desktop computers, printers, scanners, wireless routers, hot spots, and iPhones.
- Logging interactions using ServiceNow platform.
- Troubleshooting server connectivity issues.
- Authoring Knowledge Base documents to demonstrate methods used for troubleshooting applications.
Radiology Specialist - Rely Radiology - Coeur D'Alene, ID
(2016-03 - 2020-05)
- Managed a small team whose daily operation consisted of calling in stat reads on radiographic studies to outlying facilities, radiographic image QC, contacting and working with reading Radiologists to troubleshoot software issues.
- Manage "Doc caller" application that I built in powerapps which expedited our call times by providing a directory with one button calling feature designed to work with Mitel phone systems.
E.N.T Tech - Owens Ear Center - Plano, TX
(2012-09 - 2016-01)
- Performed nystagmus testing
- Performed computerized tomography scans of the head and sinuses
Radiographic Technologist - US Army - United States
(2000-10 - 2012-06)
- Operated radiographic equipment to capture high-quality medical images for diagnostic purposes.
- Collaborated with physicians to determine appropriate imaging protocols and patient care procedures.
- Trained junior technologists on equipment operation and best practices in radiographic imaging.
- Performed scans using Computerized Tomography with intravenous contrast.
- Management of patient images and data use GE Centricity system.
