Service Advisor at Crash Champions (2024-07 – 2026-03)
- Responsible for handling customer's insurance claims; DRP liaison
- Responsible for integrating OEM safe repair procedures
- Facilitating/Training all new front office employees
- KPI Awareness
- Utilized up-to-date computer software
Collision Estimator at Dave Ure's Collision Plus (2020-06 – 2024-07)
- Responsible for handling customer's insurance claims
- Responsible for integrating OEM safe repair procedures
- Responsible for qualifying and inspecting technician Standard Operating Procedures (SOP)
- Assisted in maintaining and keeping inventory of product consumption
- Utilized up-to-date computer software
Collision Estimator at Dave Ure's Collision Plus (2008-05 – 2018-11)
Senior Service Advisor at Caliber Collision (2018-11 – 2020-06)
- Responsible for writing and reviewing all estimates
- Responsible for following Direct Repair Program (DRP) protocol requirements for multiple insurance companies and in-house procedures
- Responsible for parts procurement (i.e. ordering, electronic confirmation, quality assurance via phone)
- Assist in scheduling, labor assignments, and repair phase completions
- Responsible for final billing (i.e. initial check confirmation, supplement approvals, deductible processing)
Manager at Adirondack Car Wash (1998-11 – 2008-05)
- Responsible for managing human resource procedures (i.e. hiring, dismissing, scheduling, training of employees)
- Responsible for following and enforcing MSDS protocols
- Responsible for analyzing product control of inventory and tracking of product/labor cost to profit ratio
- Assisted in monitoring and managing five locations, with a total of 50 employees
- Responsible for maintaining equipment functionality
