Desktop Support Professional
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I am a solutions-driven professional with extensive experience maintaining and improving company-wide IT systems by providing technical support to end-users at all levels within an organization. I am able to ensure optimal user service and support by resolving technical problems, troubleshooting issues, and maintaining computer equipment (software and hardware) on a timely basis. I have strong expertise in computer hardware, computer repairs, software upgrades, networking, and operating systems.
I am proficient in achieving end-user satisfaction by conducting routine/unplanned site visits. I have a proven ability to convert technical requirements into understandable language for non-technical users.
I am a results-driven Desktop Support professional with 7+ years of Tier I/II experience supporting healthcare and public-sector environments. I am skilled in hardware deployment, Active Directory provisioning, Microsoft 365 support, and mobile device management and have been recognized for delivering responsive end-user support, minimizing downtime, and ensuring seamless onboarding experiences.
Computer Networking, Washtenaw Community College, 2008-2010
Technical Management course work, Eastern Michigan, 2010
