Jaspreet Kaur

MBA graduate in Human Resource Management with 4+ years of experience across corporate operations and higher education. Skilled in coordinating logistics and materials for in-person programs and events, managing multiple work streams independently, and communicating clearly with stakeholders at every level. Organized, detail oriented, and motivated by the chance to help people have a well run, meaningful experience.

Graduate Assistant, Undergraduate Admissions at Tiffin University (2025-05 – Present)

• Plan and manage logistics and materials for admissions events and campus visit experiences, serving as a day of point of contact for prospective students and families.
• Maintain applicant records and communications in Slate CRM, keeping data accurate and organized across multiple concurrent recruiting cycles.
• Coordinate scheduling, resources, and follow up communications with cross functional university staff to support event and program delivery.

Resident Assistant, Office of Residence Life at Tiffin University (2025-01 – 2025-05)

• Planned and facilitated community building programs for residents, managing logistics and adjusting materials in real time during delivery.
• Served as a frontline point of contact for conflict resolution and resident concerns, using discretion and sound judgment under pressure.
• Documented incident reports and maintained accurate records for the Office of Residence Life.

Front Desk Support Specialist, Office of Student Affairs at Tiffin University (2024-10 – 2025-01)

• Delivered high touch customer service to students, staff, and visitors while managing front desk operations for a busy office.
• Supported document processing, filing, and administrative coordination across multiple concurrent projects.

Customer Support Agent | Subject Matter Expert | Forum Moderator at Amazon.com, Inc. (2021-04 – 2024-10)

• Maintained a 100% quality score and zero corrective action record over 3+ years supporting associate facing communications across 5 global marketplaces.
• Promoted from Customer Support Agent to Subject Matter Expert and Forum Moderator, training peer agents and documenting standard operating procedures.
• Recognized as an Amazon Top Performer across multiple performance cycles for consistency and process rigor.

M.B.A. in Human Resource Management – Tiffin University (2026-05)

M.Com in Commerce – University of Delhi

B.Com in Commerce – University of Delhi