Jauana Thomas
Residency/Fellowship Program Assistant
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About
Detail-oriented administrative and healthcare professional with 8+ years of experience supporting healthcare operations, patient services, financial counseling, and graduate medical education programs. Proven expertise in scheduling, insurance verification, onboarding, credentialing, office administration, and program coordination. Strong ability to manage confidential information, streamline workflows, and support physicians, trainees, patients, and leadership teams in fast-paced environments.
Experience
Residency/Fellowship Program Assistant - University of Florida – Department of Psychiatry - Gainesville, FL
(2025-08)
Provide administrative support for psychiatry residency and fellowship training programs.
- Coordinate onboarding, credentialing, and orientation for incoming residents and fellows.
- Maintain trainee records, schedules, rotation calendars, evaluations, and accreditation documentation.
- Assist with recruitment activities, including interview scheduling, applicant communication, and event logistics.
- Support program leadership through meeting coordination, agenda preparation, minutes, and special projects.
- Ensure compliance with institutional policies, departmental procedures, and ACGME standards.
- Coordinate educational conferences, seminars, and departmental events.
- Manage confidential trainee databases, reports, and program documentation.
Surgical Coordinator / Financial Services - UF Health Shands Hospital - Gainesville, FL
(2023-10 - 2025-08)
- Verified patient insurance coverage, benefits, and eligibility.
- Obtained referrals, prior authorizations, and pre-certifications for surgical procedures.
- Managed physician surgical calendars and coordinated operating room schedules.
- Collected patient balances and processed payments using EPIC.
- Coordinated patient surgical preparation and perioperative scheduling needs.
- Served as liaison between providers, patients, and insurance payors.
- Maintained EPIC work queues and monitored patient financial data.
Direct Support Worker - Successful Living - Gainesville, FL
(2021-09 - 2024-10)
- Assisted individuals with disabilities in daily living activities and personal care.
- Administered medications and followed individualized care plans.
- Maintained safe, clean, and organized living environments.
- Monitored health and behavioral changes and reported concerns appropriately.
Financial Counselor - UF Health Shands Hospital - Gainesville, FL
(2021-06 - 2023-10)
- Conducted billing support, insurance verification, and patient financial counseling.
- Scheduled appointments and maintained provider calendars.
- Obtained authorizations and reviewed patient account information.
- Supported front-end clinic operations and patient relations.
Dispatcher - UF Health Shands Hospital - Gainesville, FL
(2021-06 - 2022-01)
- Coordinated emergency and non-emergency patient transportation requests.
- Maintained communication between hospital departments and transport teams.
- Managed schedules, service requests, and operational records.
Media Aide - School Board of Alachua County - Gainesville, FL
(2018-09 - 2021-07)
- Provided clerical and administrative support for media center operations.
- Managed records, inventory, scheduling, and reporting functions.
- Supported student program referrals and placement procedures.
Personal Care Assistant - Covenant Agency
Night Auditor - Homewood Suites by Hilton
Receptionist - Blue Duck Photography
Direct Care Worker Supervisor - ARC of Alachua County
Education
High School Diploma - Loften High School
