Skills
Testing Tools: HP ALM/ HP UFT (QC) JIRA, Jenkins, SOAPUI, JAWS, TFS, MTM, PTC, Encore, Edifecs, JMeter, TestComplete.
Testing Experience: Ad-hoc testing, Acceptance Testing, Accessibility Testing, Cross browser testing, API Testing, Automated testing, Beta Testing, BVT, Bottom up Integration testing, Browser Compatibility testing, End-to-end Testing, Functional Testing, e-Commerce Testing, GUI, Integration Testing, Load Testing, Negative Testing, Non-functional testing, Performance Testing, Regression Testing, Smoke testing, Security Testing, System Testing, UAT, Testing on Mainframe, Java, .NET applications. Ability to test early, often, automatically, and continuously.
Technical skills: Oracle, SQL Server, MYSQL CRB, JCL, COPYBOOK, DB2, CICS, COBOL, EDI Testing(834,837,276/277,278) Web Service(POST,GET), IVR.
Methodology: Agile and Waterfall.
Framework: Scrum, experience in sprint, planning, review Product backlog/Sprint Backlog and daily scrum meeting.
Experience
Automated health systems
Senior QA Analyst
Tallahassea. FL
April 2024 - July 2024
Project Description:
Responsibilities:
The UOC handles outbound communications, printing, mailing, and provides real-time analytics to improve customer interactions, healthcare providers, and managed care plans.
Responsibilities:
- Testing IVR routing flows using Genesys, Genesys Cloud CX.
- Develop comprehensive test plans that cover all aspects of functionality, performance, usability and integration.
- Identify, document, and track bugs and issues throughout the testing phase, working closely with developers and BA to ensure they are resolved.
- Ensure that all aspects of the software implementations project meet quality standards and client expectations.
- Communicate effectively with project managers, developers and client representatives about testing progress, issues, and outcomes.
- Perform 508 Compliance Testing on application using BrowserStack Accessibility Testing Tool.
- Validating API functionality using Postman.
- Validate story functionality as described by acceptance criteria and supporting documentation.
- Maintain detailed documentation of test cases, results and any deviations from expected outcomes.
Cognizant. Jessup, PA
QA Analyst
September 2021 to March-2024
Project Description:
Accelerate the shift of care delivery from volume to value—to make patient care more interconnected, streamlined, and efficient.
Responsibilities:
- Analyses and Develops software test plans and test cases by working closely with the business partner. Enrolling MEDICARE members by using TMG Enroll.
- Creating enrolment & eligibility scenarios (changing plan, term, reinstatement etc.) testing scenarios in Facets 510.
- Validated flat files coming from downstream systems and mocked up feed files by using vi editor.
- Performed Back end testing by writing SQL statements like Join, Inner Joins.
- Performed Backend/SQL Test for Insert and Update.
- UI testing of the online portal for Staging the MEDCO members.
- Loading member details through EDI 834 into LIS.
- Loading Prior Authorizations 278 into LIS.
- Eligibility Rules and check-270/271.
- Generating outbound 837(I & P) and validation.
- Claims status inquiry(276/277) integration with CRM.
- Involved in upgrading testing, load 837 files by CLM ID and verify output files and all segments by mapping documents. Cross check in Backend database.
- Testing on Azure cloud new implementation.
- Setting up new clients, UAT and SIT environments. (United Healthcare, John Hopkins healthcare and Alliant health plans)
- Testing report and modified based on requirements.
- Performance testing on cloud applications.
- HIPAA compliance testing.
- Testing outgoing letters to members.
- Enroll new members in QNXT and modify it based on TC.
- Run jobs and verify output files.
- UI testing for validating TMG Enroll rules (Company profiles, effective date, Class-id, Individual & group health Plan).
- Creating scenarios of members eligibility and disenrollment and creating Daily, Monthly, Subscriber Activity extracts for Client.
GENOMIND. King of Prussia, PA
Senior QA Analyst
June-2018 to March-2020
Project Description:
Based on the human body GIN nature, each medication works differently for each member. The project was to ensure the possibilities of reaction against the medicine chemical is 0 (Zero). Also ensuring Prior Authorization checkup for member (Medicare & Medicaid) and provider claims along with payment (charge amount).
Responsibilities:
- Testing DNA and Genes result.
- Updates on Member portal for reports in PDF.
- Ensuring Fulfillment process is updated for the Letter soft copy on daily batch run.
- Testing Bill Pay, Sales force, CRM (Customer Service), Path-Tec.
- Back-end testing using SQL Server.
- POS Testing using API, validating, and verifying the functionality.
- Testing Full sale process on Amazon.
- Extensively MTM (Microsoft test manager tool) for release management which includes
- Requirements, test plans, assigning resources to QA team, execution of test cases, traceability.
- Responsible for defect management Using Quality Center and ALM (defect logging, defect tracking, status updating and defect reports and metrics).
REGIONS BANK Hoover, AL-
Lead QA Analyst
January 2018 to June 2018
Project Description:
Based on the credit and money transactions in the account, a system will automatically trigger a letter for pre-approval loan.
Responsibilities:
- Ensuring the credit vs transaction matrix for letter trigger
- Verifying the dollar amount in PDF
- Run Compuware automation test script for Mainframe testing.
- Manually test mainframe online entertainment.
- Ensuing weekly batch run for Printing vendors.
- Written Test Cases for various functional segments based on the Detailed Business Requirement (DBR) documents, Detailed Technical Design (DTD) documents and Use Cases in the Quality Center.
- Created automation framework and test scripts using Selenium Web-Driver for multiple platforms and browsers testing and automated mobile testing using Perfecto mobile testing android and IOS applications.
- Run Selenium using Python Script to validate key components of the web application.
- Create automated UI tests using TestComplete and run Data-Driven tests.
- Worked within Scrum teams to create and maintain release notes, help guides, and technical documentation for all project related workloads prior to client delivery.
- Responsible for Test Case Design, Test Scenarios walkthrough with Business and IT teams as part of the review process and receive the Signoff approvals.
- Perform API testing using Octant’s plug-in, track and update backlogs for issues and enhancements in JIRA for documentation.
- Testing XML files and validating the data loaded to Staging, Target tables.
- Manage defects and defect life cycle using ALM and JIRA.
- Involve in extensive data validation using SQL queries and back-end testing.
ARVEST BANK Fort Smith, AR
Lead QA Analyst
September 2017- January 2018
Project Description:
Ensuring Credit & Debit card microchips replacement from the swapping process.
Responsibilities:
- Ensuring member’s acknowledgement letters are published if the members are swapping card holders. Submit the JCL file in SIT to validate input and output results.
- Used Compuware to run an automation framework for mainframe validations.
- Ensuring the Fulfillment department can handle the individual request.
- Member portal is updated with the new card details.
- Testing all the functionality of the ATM for new card activations.
- Supporting testing for the UAT/client user
- Developing test strategy and test approach documents to cover all the requirements in the testing.
- Involved in functional testing, black box testing, negative testing, compatibility testing, and recovery testing.
- Developed test scripts and function libraries using VBScripts.
- Used automated scripts and performed functionality testing during the various phases of the application development using UFT/ALM/MTM/TFS
- Web services/rest API testing with SoapUI.
- Used Swift for iOS UI testing.
- Performed Manual Testing and Created test cases including Functional test cases, Acceptance test cases and Regression Test cases for applications on the Mainframe system.
- Taking part in iteration planning, Join Application Development (JAD) sessions, and daily scrum meetings to track team progress.
- Ensures all defects were reported, resolved, verified, and creates a report for defect management and sends them to the manager on daily bases.
- Tested the web applications in mobile devices like Android phone, iPhone, iPad and Tablets.
Northrop Grumman. Little Rock-
Senior QA Analyst
December 2014 - September 2017
Project Description:
Maintenance process for Department of Human Services (DHS) enrollment system. I Lead 4 QA Analyst teams and made sure all tests get done on time and bug free.
Responsibilities:
- Performed Smoke Testing followed by System Testing and Backend testing for every time the build deployed into the QA environment.
- Performed Functional Testing, Smoke Testing, Integration Testing, System testing and Regression Testing.
- Involved in providing updates on testing progress in daily stand up/Scrum meetingsand Sprint planning, Sprint kick off meetings.
- Involved in various scrum meetings.
- Involved in testing the XML files.
- Performed web services testing using SOAPUI.
- Worked and updated and modified the automation test scripts based on new changes. Experience relational databases and testing and writing SQL statements.
Deloitte. Camp Hill. PA
QA Analyst
May 2014 – November 2014
Project Description: Implementing Obama Care.
Responsibilities:
- Eligibility checkup via 270/271
- CRM Portal
- Generating 834 for approved members.
- Prepared Test Plan, Estimation and Overall project tracking for every release.
- Involved in Gathering requirements from Business and Preparation of Test Scenarios and Test Cases and guiding the same to the others team members.
- Review the test cases written by the peer team members in ALM and MTM conduct test case review with Developers and Business Analysts.
- Setup Test environment and Test data.
- Performed Functional Testing, Smoke Testing, Integration Testing, System testing and Regression Testing.
- Database Verification for each transaction in multiple schemas by executing SQL statements.
